Incorrect Shipping Label Adjustments, UPS literally entered the same exact weight and dimensions as what is on the labels I bought through Amazon.
Recieved over 10 different shipping adjustments today and in the past week, the carrier puts in the same exact weight and dimensions as I put in when buying the label. I am getting double charged for the same label and UPS is wrongfully charging me. Their adjustments are the same dimensions and weight as I enter. They are stealing money from me at this point, the products are accurately measured and the adjustments are the same as to what is on the label. There should be no adjustment needed because what they submit is not different than my packages measurements.
Any Amazon mods or anyone know how to help dispute this?
for the amazon mods, the order ID's are
112-9770231-5436205
111-5330337-0084241
113-3297164-5695420
112-2349934-5260211
111-4735855-3925029
114-2088290-3837019
112-2193405-8651416
114-6264431-2305068
113-5904149-2709034
113-9433965-8325848
114-2146378-8509826
114-2146378-8509826
114-2146378-8509826 (three different adjustments made to same order ID)
30 replies
Seller_DdmPiA1p1S2Wu
What type of packaging are you using? Standard boxes or something else? UPS will do adjustments sometimes that aren't due to the weight or dimensions being off, so just trying to help you figure out what may be the cause.
Seller_NxPuqak8YNJEF
well, there's your problem right there. UPS is known for doing the adjustments on here.
you either need to stop using UPS or get your own UPS account and link it to your amazon selling account so that YOU can directly talk with UPS to fix their problems but still have INR protection. I refuse to use UPS for this reason. requires lots of time to fix the amazon-UPS issues.
Seller_wq6oujB0PUHCj
I ship usps advantage ground even if i have to pay few more dollars. Ups does it all the time, and nothing can be done.
Seller_wUy1i1ZIDxZlX
Unfortunately, this issue is likely not going to get resolved. There was a point where I was blaming buying postage through Amazon. After some serious examination and experiments, UPS is most definitely the problem--Fedex to a much lesser degree. Giving UPS the mechanism to add charges buried in your transactions statement has turned out to be a goldmine for them.
My issue mostly has to do with 12x12x12 boxes. Of course, there is a surcharge on boxes exceeding 1728 inches (12x12x12) to the tune of 15$ per. They nailed me for thousands of dollars before I caught on, calling these boxes 12x12x13.
We ship out 300-400 packages per week, and by switching from 90% UPS/10% USPS to 98% USPS Ground Advantage/2%UPS, we turned a serious cash hemorrhage into a zero % problem.
I hope that UPS enjoyed the thousands they fleeced.
KJ_Amazon
Hello @Seller_KTUHr1dXchyI5. Thank you for raising that issue and for sharing those Order IDs. It would also be helpful if you could share a Case ID if you have escalated that issue with seller support.
I understand that for some of those orders an adjustment charge was applied despite the carrier-audited information matching the customer-entered information.
In some cases, Seller Central is not displaying updated carrier-audited information. We are investigating the issue and apologize for the confusion.
Seller_Qvkq0XIyYVeNa
https://sellercentral.amazon.com/seller-forums/discussions/t/256feb60-2a74-4b0f-b84f-59bf166bc4bb?postId=256feb60-2a74-4b0f-b84f-59bf166bc4bb
Happens often.
Seller_4gowSIOqYgkJL
I ship roughly 500 orders a month on amazon and I have to build into my selling price 200-400 dollars in USPS adjustments that are incorrect and theft. Im sure because we have no way to fight them using amazon buy shipping it is just a way to hit us with another fee but call it a postal adjustment.
Seller_lCX40xAkSs1xm
UPS made a change to their "Audit" of packages to pump up their adjustment fees in the last few weeks.
They are struggling, volume is down and they are looking for ways to pad their financials.
We are facing the same thing on all of our UPS shipments, on and off Amazon.com
Seller_frI9Q6KNEEisI
I am also facing the same issue. They have stolen about $6000 since I have been selling on amazon. I have opened up multiple cases with amazon and its been over 6 months and all they keep saying is "Thank you for your patience, we are still investigating this matter" meanwhile they aren’t doing a thing. It doesn’t take 6+ months to do so. I still haven’t heard anything to this day. They honestly don’t give a s*** at all. SOMETHING HAS TO GET DONE.
