@Quincy _Amazon, I've a problem you helped a fellow seller with and hoping you can help me out,
https://sellercentral.amazon.com/seller-forums/discussions/t/a974d0da-9a61-4e75-a21b-ae5a73047b3b is the earlier case in which my case mirrors. I had an order,112-3045516-8246610, a couple hours later, I received an emai from Amazon saying customer had requested a cancellation of their order, I honored the customers request and they left me a negative feedback, I've opened numerous cases on this only to be told that it cannot be removed,, Seller Support refuses to help telling me only Feedback Manager have it removed, I've been going around in circles since October 24th. Policy says "buyers" can leave feedback, but if the customer cancelled the order before any transactions or shipping happened, then the customer was not a buyer. Can you help me out on this? thank you very much.
@Quincy _Amazon, I've a problem you helped a fellow seller with and hoping you can help me out,
https://sellercentral.amazon.com/seller-forums/discussions/t/a974d0da-9a61-4e75-a21b-ae5a73047b3b is the earlier case in which my case mirrors. I had an order,112-3045516-8246610, a couple hours later, I received an emai from Amazon saying customer had requested a cancellation of their order, I honored the customers request and they left me a negative feedback, I've opened numerous cases on this only to be told that it cannot be removed,, Seller Support refuses to help telling me only Feedback Manager have it removed, I've been going around in circles since October 24th. Policy says "buyers" can leave feedback, but if the customer cancelled the order before any transactions or shipping happened, then the customer was not a buyer. Can you help me out on this? thank you very much.
5 replies
Quincy_Amazon
Hello @Seller_EBwdnIbrRzrya
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
@Quincy _Amazon, I've a problem you helped a fellow seller with and hoping you can help me out,
https://sellercentral.amazon.com/seller-forums/discussions/t/a974d0da-9a61-4e75-a21b-ae5a73047b3b is the earlier case in which my case mirrors. I had an order,112-3045516-8246610, a couple hours later, I received an emai from Amazon saying customer had requested a cancellation of their order, I honored the customers request and they left me a negative feedback, I've opened numerous cases on this only to be told that it cannot be removed,, Seller Support refuses to help telling me only Feedback Manager have it removed, I've been going around in circles since October 24th. Policy says "buyers" can leave feedback, but if the customer cancelled the order before any transactions or shipping happened, then the customer was not a buyer. Can you help me out on this? thank you very much.
@Quincy _Amazon, I've a problem you helped a fellow seller with and hoping you can help me out,
https://sellercentral.amazon.com/seller-forums/discussions/t/a974d0da-9a61-4e75-a21b-ae5a73047b3b is the earlier case in which my case mirrors. I had an order,112-3045516-8246610, a couple hours later, I received an emai from Amazon saying customer had requested a cancellation of their order, I honored the customers request and they left me a negative feedback, I've opened numerous cases on this only to be told that it cannot be removed,, Seller Support refuses to help telling me only Feedback Manager have it removed, I've been going around in circles since October 24th. Policy says "buyers" can leave feedback, but if the customer cancelled the order before any transactions or shipping happened, then the customer was not a buyer. Can you help me out on this? thank you very much.
@Quincy _Amazon, I've a problem you helped a fellow seller with and hoping you can help me out,
https://sellercentral.amazon.com/seller-forums/discussions/t/a974d0da-9a61-4e75-a21b-ae5a73047b3b is the earlier case in which my case mirrors. I had an order,112-3045516-8246610, a couple hours later, I received an emai from Amazon saying customer had requested a cancellation of their order, I honored the customers request and they left me a negative feedback, I've opened numerous cases on this only to be told that it cannot be removed,, Seller Support refuses to help telling me only Feedback Manager have it removed, I've been going around in circles since October 24th. Policy says "buyers" can leave feedback, but if the customer cancelled the order before any transactions or shipping happened, then the customer was not a buyer. Can you help me out on this? thank you very much.
5 replies
5 replies
Quincy_Amazon
Hello @Seller_EBwdnIbrRzrya
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_EBwdnIbrRzrya
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_EBwdnIbrRzrya
Thank you for posting your inquiry to the Forums and for providing that order ID number.
I looked into the related case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same. Please note that the team may reach out to you for additional information so please monitor your case log, performance notifications, and email address on file.
Regards,
Quincy_Amazon
