Hi, all,

We've got an issue with a return package that was delivered by UPS.

Both package and product were destroyed.

We called UPS and filed a damage claim on 02/06/2025.

According to UPS, the claim was issued, meaning that paperwork was sent to Amazon to fill up to process a return.

UPS said that paperwork should take 1 to 2 business days to be delivered.

We've opened a support case (17189193341) with Seller Support because that was last week and there hasn't been any communication regarding the status of the claim.

The support case said it was transfer to another Amazon team.

However, we've received a response from the A-to-Z Team saying:

"Hello,

We have reviewed the buyer’s claim and the information you provided for order 113-9174015-4987403.

Although we understand your position, we stand by our decision.

Thank you.

-Amazon"

We think this must be a mistake because we're not appealing an A-to-Z claim but inquiring about the status of a claim issued by UPS.

Our support case still says transferred.

So, what else needs to be done in our part to get this resolved?

Thank you!