Dear Amazon Support,

Thank you for taking the time to review our situation.

We have been selling a cosmetic product that, in accordance with Canadian health regulations, is not classified as an NPN (Natural Product Number) item. However, Amazon has mistakenly categorized the product as requiring an NPN. We promptly submitted the ingredient list and verified that each component complies with the NHP Ingredients Database, which clearly demonstrates that this product does not meet the criteria for NPN classification. Unfortunately, Amazon has not accepted this evidence.

The reason Amazon provided for the misclassification appears to be related to certain terms used in our product description, such as "Acne Prone" and "REPLENISHES AND REJUVENATES." We responded immediately by attempting to revise the description accordingly. However, despite multiple attempts, none of the changes we’ve made have been reflected on the product page.

We have opened numerous cases requesting assistance with this issue, yet the feedback has consistently advised us to "edit the listing via Seller Central." We have already made multiple attempts to revise the listing through Seller Central and even uploaded an Excel file with the updated information, but the changes are still not being applied. Despite our repeated clarifications, we continue to receive the same response from Amazon.

Our primary goal is to update the product description to comply with Amazon’s guidelines. We have already provided sufficient proof that this product is not classified as an NPN, and we simply wish for the correct description to be reflected on the platform. Unfortunately, our account is currently deactivated, preventing us from making any further edits to the listing.

At this point, we are feeling completely stuck and uncertain as to how to proceed. Without your assistance, we are unable to move forward. We kindly and urgently ask for your help in enabling the necessary product description updates, so that our listing can be accurately reflected on the platform.

ASIN: B06Y15D1LH

CASE ID: 16521137711

We greatly appreciate your consideration and support.

Hello everyone,

Our ASIN has been deactivated and listing has been removed. Our product is pimple pathches is not NHP but is identified as NHP. We have removed all the keywords that might have triggered this and sent Emails to Amazon but is the same reply everytime that this is NHP. After so many Emails back and forth, reply is the same.

Please help us

@Seller_vW3l7M6oLYiHv @Seller_DkD2wXiirQvgx Thank you in advance. Kindly have a look

Hi,

I'm having issues with a particular ASIN that is a metal ventilation grille- it has been restricted as it has been wrongly flagged as a pesticide product. This happened because of a particular key word in the listing. This key word was removed by uploading an inventory file. After multiple calls with account health and many back and forth emails on the case ID 15196522361 amazon insists that this is a pesticide product or device and is asking me for a registration number- now telling me not to reopen the case until I have one. As I mentioned this is a metal ventilation grille and not a pesticide product or device. I really don't know what more I can do to reactivate my listing.