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It has been five days, and I am still unable to access the Amazon Advertising Panel. When I click on "Campaign Manager" under the Advertising section, I receive an error stating: "This page is not working right now. Advertising.amazon.in redirected you too many times. Try deleting your cookies."
I have already raised a ticket (ID: 10839666802) and followed all the recommended troubleshooting steps, including:
Clearing cookies and cache
Changing computers/laptops
Switching internet service providers
Unfortunately, nothing has worked. Additionally, I cannot access the Advertising Help Center—when I select my store name and country, no options appear for further assistance.
This issue is directly impacting my business, as my advertisements have stopped, leading to order loss. I am also receiving recommendations to extend the advertisement end date, but I am unable to do so due to the access issue.
I strongly believe this is a technical issue on Amazon's side. Please escalate this matter urgently, as I am incurring losses. Your prompt resolution would be highly appreciated.
Looking forward to your immediate assistance.
Hello! @Seller_wg6DYdqMInTUl
This is Roberto. Apologies for the delay on getting back to you, I have seen the details in the case 10839666802 and confirmed that the issue has been fixed as per the last updated from our Advertising team.
Let me know if you are still having issues.
Regards,