The shipment has not been on the shelves for 2 months, how should I complete my request?
I have a Canadian shipment FBA182SHJS1N, a total of 120 pieces of goods, in July has been signed into the Amazon warehouse, but has been receiving 30 pieces less, until the shipment discrepancy investigation has been completed and still 30 pieces less. Opened a lot of CASE, submitted invoices, proof of receipt, delivery notes, etc., but Amazon response is very official, has been said to wait, I'm not sure how long the investigation in the end, has been the past half a month, Case ID:15939653941
Who is responsible for this, please? Who should I seek compensation for a shipment of tens of thousands of dollars?
2 replies
Seller_K1bexdqorg1TG
@Seller_ryTTl4j7obgO2Can you please fix this for me as soon as possible? Can I be compensated for my loss? I am a startup company, this is too much loss for me, I believe that Amazon is a fair and just platform, please help me to deal with this problem as soon as possible, thank you!
Dominic_Amazon
Hi @Seller_K1bexdqorg1TG,
I took a look at the case ID and I can see the team is going to reimburse you. If that is not the case please let me know!
Best,
Dominic
