Who can help me? (My store has been closed)
We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.
In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."
We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?
Who can help me? (My store has been closed)
We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.
In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."
We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?
5 replies
Seller_OvL8C4BJWiuS9
Wait, did you get orders from the North American store?
Post the actual deactivation notice.
Seller_LImVvUWeyiCfQ
If you registered on the .com website, that would be the reason you ended up with a NA account.
And if you ignored or cancelled orders as your statement implies, you're off to a bad start.
April_Amazon
Hello @Seller_v2PHaPpnqk1JY,
Thank you for taking the time to connect with us via the Forums. I do understand how concerning and frustrating it can be when trying to reactivate your account.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
For a bit more information of what may have happened, please review: Amazon Global Selling. When originally setting up your EU Store, it is pretty easy to open Globally. When that happens, you MUST complete the registration in the Markets you opened.
Have you verified ALL the information in your account is correct? From the settings wheel in the top right corner:
- Click Account Info - Is there anything in Red? If so, complete those first - this may be needed: Seller Identity Verification
- Check Payment Information
- Check Business Information - Address - Legal Entity
- Check Tax Information
These areas of information need to be complete and should match with the documents that are submitted when opening a Store. Documents such as Utility Bills may be required. The address on the Utility Bill must match exactly the address you supplied for your business.
I hope some of this information is helpful. Thank you @Seller_OvL8C4BJWiuS9 and @Seller_LImVvUWeyiCfQ for supporting the Community.
For more specific information, please provide a Case ID. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_v2PHaPpnqk1JY
Yes, we do not upload any products on the store's North American site
Who can help me? (My store has been closed)
We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.
In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."
We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?
Who can help me? (My store has been closed)
We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.
In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."
We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?
Who can help me? (My store has been closed)
We only registered the store's European site, but the store automatically expanded the North American site after registration. Since we do not intend to operate the North American site of the store, we have not delivered sales. Now the North American site of the store has been closed due to long-term non-operation.
In order to operate in compliance, we wanted to close the store's North American site immediately after activating it, so we submitted materials such as the corporate lease contract and utility bill as prompted on the account status page, but we did not receive a review response from Amazon, only to show in the records that "we have completed the evaluation of the information you submitted, but we do not have enough information to remove the violation at this time."
We are not sure what additional materials are needed to activate the store. Is there any Amazon team member who can help us submit for manual review and advise us on how to proceed?
5 replies
5 replies
Seller_OvL8C4BJWiuS9
Wait, did you get orders from the North American store?
Post the actual deactivation notice.
Seller_LImVvUWeyiCfQ
If you registered on the .com website, that would be the reason you ended up with a NA account.
And if you ignored or cancelled orders as your statement implies, you're off to a bad start.
April_Amazon
Hello @Seller_v2PHaPpnqk1JY,
Thank you for taking the time to connect with us via the Forums. I do understand how concerning and frustrating it can be when trying to reactivate your account.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
For a bit more information of what may have happened, please review: Amazon Global Selling. When originally setting up your EU Store, it is pretty easy to open Globally. When that happens, you MUST complete the registration in the Markets you opened.
Have you verified ALL the information in your account is correct? From the settings wheel in the top right corner:
- Click Account Info - Is there anything in Red? If so, complete those first - this may be needed: Seller Identity Verification
- Check Payment Information
- Check Business Information - Address - Legal Entity
- Check Tax Information
These areas of information need to be complete and should match with the documents that are submitted when opening a Store. Documents such as Utility Bills may be required. The address on the Utility Bill must match exactly the address you supplied for your business.
I hope some of this information is helpful. Thank you @Seller_OvL8C4BJWiuS9 and @Seller_LImVvUWeyiCfQ for supporting the Community.
For more specific information, please provide a Case ID. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_v2PHaPpnqk1JY
Yes, we do not upload any products on the store's North American site
Seller_OvL8C4BJWiuS9
Wait, did you get orders from the North American store?
Post the actual deactivation notice.
Seller_OvL8C4BJWiuS9
Wait, did you get orders from the North American store?
Post the actual deactivation notice.
Seller_LImVvUWeyiCfQ
If you registered on the .com website, that would be the reason you ended up with a NA account.
And if you ignored or cancelled orders as your statement implies, you're off to a bad start.
Seller_LImVvUWeyiCfQ
If you registered on the .com website, that would be the reason you ended up with a NA account.
And if you ignored or cancelled orders as your statement implies, you're off to a bad start.
April_Amazon
Hello @Seller_v2PHaPpnqk1JY,
Thank you for taking the time to connect with us via the Forums. I do understand how concerning and frustrating it can be when trying to reactivate your account.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
For a bit more information of what may have happened, please review: Amazon Global Selling. When originally setting up your EU Store, it is pretty easy to open Globally. When that happens, you MUST complete the registration in the Markets you opened.
Have you verified ALL the information in your account is correct? From the settings wheel in the top right corner:
- Click Account Info - Is there anything in Red? If so, complete those first - this may be needed: Seller Identity Verification
- Check Payment Information
- Check Business Information - Address - Legal Entity
- Check Tax Information
These areas of information need to be complete and should match with the documents that are submitted when opening a Store. Documents such as Utility Bills may be required. The address on the Utility Bill must match exactly the address you supplied for your business.
I hope some of this information is helpful. Thank you @Seller_OvL8C4BJWiuS9 and @Seller_LImVvUWeyiCfQ for supporting the Community.
For more specific information, please provide a Case ID. I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_v2PHaPpnqk1JY,
Thank you for taking the time to connect with us via the Forums. I do understand how concerning and frustrating it can be when trying to reactivate your account.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
For a bit more information of what may have happened, please review: Amazon Global Selling. When originally setting up your EU Store, it is pretty easy to open Globally. When that happens, you MUST complete the registration in the Markets you opened.
Have you verified ALL the information in your account is correct? From the settings wheel in the top right corner:
- Click Account Info - Is there anything in Red? If so, complete those first - this may be needed: Seller Identity Verification
- Check Payment Information
- Check Business Information - Address - Legal Entity
- Check Tax Information
These areas of information need to be complete and should match with the documents that are submitted when opening a Store. Documents such as Utility Bills may be required. The address on the Utility Bill must match exactly the address you supplied for your business.
I hope some of this information is helpful. Thank you @Seller_OvL8C4BJWiuS9 and @Seller_LImVvUWeyiCfQ for supporting the Community.
For more specific information, please provide a Case ID. I look forward to your response. Thank you for reaching out on the Forums.
April
Seller_v2PHaPpnqk1JY
Yes, we do not upload any products on the store's North American site
Seller_v2PHaPpnqk1JY
Yes, we do not upload any products on the store's North American site
