FBA Customer Return Reimbursement Help
Hello,
I'm trying to create cases for missing returns by following the steps listed on this page:
https://sellercentral.amazon.com/help/hub/reference/G9N934L7Y4SFWPJ4
Essentially, I'm finding Order IDs with refunds that do not appear in FBA Customer Return report and Reimbursement report.
But when I enter the resulting Order IDs into the widget on the page above, I keep getting "Not reimbursable." Then when I create a case anyway, Amazon reimburses me for few Order IDs that were "not reimbursable."
Why does this happen? How likely are these reimbursements to be reversed?
5 replies
Bryce_Amazon
Good morning,
Thanks for raising this issue here! Do you have a Seller Support case I can use as an example where the refund didn't appear on the FBA Customer Return report, but you were granted a reimbursement? I'd like to track down an answer to your question of "why" this happens.
- Bryce
Bryce_Amazon
Greetings,
How many instances of this would you say you've experienced? The widget may be assuming that the item is being returned to you, but reaching out to Seller Support and stating the item has not been returned is what's triggering the reimbursements.
- Bryce
Bryce_Amazon
Greetings,
Will these reimbursements be reversed eventually?
If the widget is assuming that the item is being returned to us like you said, how much longer should we wait before we create a case?
I don't anticipate the reimbursement being reversed, but reply to me here if you experience that. I would generally recommend waiting a few weeks to a month after determining the item should be getting returned to you to see if it is in fact returned, prior to creating the case.
