Policy change for missed FBA shipping appointments
We are continuously working to make FBA products available to customers faster. When carriers miss delivery appointments at our fulfillment centers, processing time for all FBA shipments can increase.
As of August 25, 2020, consistent failure to meet appointments may result in a suspension of FBA shipping privileges. If your carrier is unable to make the FBA shipment delivery appointment, we request that you notify us at least 24 hours in advance.
For more information, visit Carrier requirements for LTL and FTL deliveries.
Policy change for missed FBA shipping appointments
We are continuously working to make FBA products available to customers faster. When carriers miss delivery appointments at our fulfillment centers, processing time for all FBA shipments can increase.
As of August 25, 2020, consistent failure to meet appointments may result in a suspension of FBA shipping privileges. If your carrier is unable to make the FBA shipment delivery appointment, we request that you notify us at least 24 hours in advance.
For more information, visit Carrier requirements for LTL and FTL deliveries.
107 replies
Seller_fGluy2Rns9Cfx
Since so many carriers are missing their pickups, is Amazon recommending a shift to small pack (when possible)? Re: Partnered Carriers for LTL
Seller_92JiJJoiPyBWg
WHAT?!
Carriers do not notify us of upcoming appointments or missed appointments. Tracking doesn’t even update for days most of the time. I’m very confused.
Seller_iAs87otbyI3YE
Our carriers do not miss their appointments–Amazon cancels them out! What will do with that issue???
If course, you cant talk to anyone.
Seller_olet7eVOHxQZd
I would make the assumption this is meant for those that are not using Amazon Partnered Carriers.
Seller_3CrmHgwqVZMu2
Why is the 3rd party seller always at fault and subject to penalty?? Especially since we have NO CONTROL over what a carrier does or doesn’t do?? Also, what about Amazon in this equation - when it comes to timely receiving of inbound FBA shipments, and almost always a clockwork re-direct to another FC even though we split the shipment and shipped the products exactly where they told us to ship it too? It takes FOREVER to get FBA inventory into active fulfillable status and we the 3rd party sellers are to blame for a 3rd party carrier who we have no control over? Come On Amazon, get real here! QUIT PENALIZING THE 3RD PARTY SELLERS Your making doing business on Amazon more and more difficult!
Seller_92JiJJoiPyBWg
Amazon policy:
-
Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.
- All carriers must register with Amazon before appointments will be granted.
Why doesn’t Amazon simply implement this with the carrier since the carriers must be “professional” and register in their system anyways.
Another thing outside of our control we need to worry about.
Seller_iTTKGlTbEFVNu
This confuses me. Are they speaking on pallet shipments? Does this not apply to me since I have never made an appointment for drop off. I would love for someone to explain further. Thanks in advance.
Seller_X9AxWaXfNnGAl
This is likely LTL carriers, but could be other carriers who are not partnered. Using a partnered carrier will address most problems.
Others still need to be registered with Amazon to book their appointment. I doubt that Amazon would blacklist a carrier, but that might be a suggestion to address the ongoing concern. A suspension in their ability to make delivery appointments for 30 or 90 days might fix that problem and shift it to where it belongs since the seller does not own/operate the carrier. At least then, the carrier will know the pain. It might even be worth while for the seller who ends up getting a delayed delivery considers including terms (which will be rejected) in the carrier agreement.
Also note that most carriers will only deliver during daylight hours with additional charges for after hours delivery (usually doubling the carrier fees) and since Amazon is a 7x24 operation, that does make things difficult. Not to mention when the previous carrier arrives late or the receiving team takes longer to debark the pallets on the trailer.
I agree that this policy needs to be rethought and should be suspended until Amazon finds a better way to deal with the carriers.
Especially during Q4, the situation becomes even worse where Amazon cancels and reschedules the delivery date or time by days or even weeks. Amazon should be compensating the seller for all such delays outside of the seller’s control. When the previous carrier is at fault, Amazon should contact that carrier with penalties or sanctions.
Dave
Seller_iAs87otbyI3YE
From our experience, 80% of our so called “partnered carrier” shipments dont even bother to pick up the shipment to begin with. I quit using their “partnered carrier” ever since one carrier held our shipment at random demanding more money since his BOL weight was off.
Never again
Seller_4a0fT0P2nCPQq
what difference does it make since delivered boxes sit in the warehouse unopened for sometimes weeks at a time?? what about that problem??
Policy change for missed FBA shipping appointments
We are continuously working to make FBA products available to customers faster. When carriers miss delivery appointments at our fulfillment centers, processing time for all FBA shipments can increase.
As of August 25, 2020, consistent failure to meet appointments may result in a suspension of FBA shipping privileges. If your carrier is unable to make the FBA shipment delivery appointment, we request that you notify us at least 24 hours in advance.
For more information, visit Carrier requirements for LTL and FTL deliveries.
Policy change for missed FBA shipping appointments
We are continuously working to make FBA products available to customers faster. When carriers miss delivery appointments at our fulfillment centers, processing time for all FBA shipments can increase.
As of August 25, 2020, consistent failure to meet appointments may result in a suspension of FBA shipping privileges. If your carrier is unable to make the FBA shipment delivery appointment, we request that you notify us at least 24 hours in advance.
For more information, visit Carrier requirements for LTL and FTL deliveries.
Policy change for missed FBA shipping appointments
We are continuously working to make FBA products available to customers faster. When carriers miss delivery appointments at our fulfillment centers, processing time for all FBA shipments can increase.
As of August 25, 2020, consistent failure to meet appointments may result in a suspension of FBA shipping privileges. If your carrier is unable to make the FBA shipment delivery appointment, we request that you notify us at least 24 hours in advance.
For more information, visit Carrier requirements for LTL and FTL deliveries.
107 replies
107 replies
Seller_fGluy2Rns9Cfx
Since so many carriers are missing their pickups, is Amazon recommending a shift to small pack (when possible)? Re: Partnered Carriers for LTL
Seller_92JiJJoiPyBWg
WHAT?!
Carriers do not notify us of upcoming appointments or missed appointments. Tracking doesn’t even update for days most of the time. I’m very confused.
Seller_iAs87otbyI3YE
Our carriers do not miss their appointments–Amazon cancels them out! What will do with that issue???
If course, you cant talk to anyone.
Seller_olet7eVOHxQZd
I would make the assumption this is meant for those that are not using Amazon Partnered Carriers.
Seller_3CrmHgwqVZMu2
Why is the 3rd party seller always at fault and subject to penalty?? Especially since we have NO CONTROL over what a carrier does or doesn’t do?? Also, what about Amazon in this equation - when it comes to timely receiving of inbound FBA shipments, and almost always a clockwork re-direct to another FC even though we split the shipment and shipped the products exactly where they told us to ship it too? It takes FOREVER to get FBA inventory into active fulfillable status and we the 3rd party sellers are to blame for a 3rd party carrier who we have no control over? Come On Amazon, get real here! QUIT PENALIZING THE 3RD PARTY SELLERS Your making doing business on Amazon more and more difficult!
Seller_92JiJJoiPyBWg
Amazon policy:
-
Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.
- All carriers must register with Amazon before appointments will be granted.
Why doesn’t Amazon simply implement this with the carrier since the carriers must be “professional” and register in their system anyways.
Another thing outside of our control we need to worry about.
Seller_iTTKGlTbEFVNu
This confuses me. Are they speaking on pallet shipments? Does this not apply to me since I have never made an appointment for drop off. I would love for someone to explain further. Thanks in advance.
Seller_X9AxWaXfNnGAl
This is likely LTL carriers, but could be other carriers who are not partnered. Using a partnered carrier will address most problems.
Others still need to be registered with Amazon to book their appointment. I doubt that Amazon would blacklist a carrier, but that might be a suggestion to address the ongoing concern. A suspension in their ability to make delivery appointments for 30 or 90 days might fix that problem and shift it to where it belongs since the seller does not own/operate the carrier. At least then, the carrier will know the pain. It might even be worth while for the seller who ends up getting a delayed delivery considers including terms (which will be rejected) in the carrier agreement.
Also note that most carriers will only deliver during daylight hours with additional charges for after hours delivery (usually doubling the carrier fees) and since Amazon is a 7x24 operation, that does make things difficult. Not to mention when the previous carrier arrives late or the receiving team takes longer to debark the pallets on the trailer.
I agree that this policy needs to be rethought and should be suspended until Amazon finds a better way to deal with the carriers.
Especially during Q4, the situation becomes even worse where Amazon cancels and reschedules the delivery date or time by days or even weeks. Amazon should be compensating the seller for all such delays outside of the seller’s control. When the previous carrier is at fault, Amazon should contact that carrier with penalties or sanctions.
Dave
Seller_iAs87otbyI3YE
From our experience, 80% of our so called “partnered carrier” shipments dont even bother to pick up the shipment to begin with. I quit using their “partnered carrier” ever since one carrier held our shipment at random demanding more money since his BOL weight was off.
Never again
Seller_4a0fT0P2nCPQq
what difference does it make since delivered boxes sit in the warehouse unopened for sometimes weeks at a time?? what about that problem??
Seller_fGluy2Rns9Cfx
Since so many carriers are missing their pickups, is Amazon recommending a shift to small pack (when possible)? Re: Partnered Carriers for LTL
Seller_fGluy2Rns9Cfx
Since so many carriers are missing their pickups, is Amazon recommending a shift to small pack (when possible)? Re: Partnered Carriers for LTL
Seller_92JiJJoiPyBWg
WHAT?!
Carriers do not notify us of upcoming appointments or missed appointments. Tracking doesn’t even update for days most of the time. I’m very confused.
Seller_92JiJJoiPyBWg
WHAT?!
Carriers do not notify us of upcoming appointments or missed appointments. Tracking doesn’t even update for days most of the time. I’m very confused.
Seller_iAs87otbyI3YE
Our carriers do not miss their appointments–Amazon cancels them out! What will do with that issue???
If course, you cant talk to anyone.
Seller_iAs87otbyI3YE
Our carriers do not miss their appointments–Amazon cancels them out! What will do with that issue???
If course, you cant talk to anyone.
Seller_olet7eVOHxQZd
I would make the assumption this is meant for those that are not using Amazon Partnered Carriers.
Seller_olet7eVOHxQZd
I would make the assumption this is meant for those that are not using Amazon Partnered Carriers.
Seller_3CrmHgwqVZMu2
Why is the 3rd party seller always at fault and subject to penalty?? Especially since we have NO CONTROL over what a carrier does or doesn’t do?? Also, what about Amazon in this equation - when it comes to timely receiving of inbound FBA shipments, and almost always a clockwork re-direct to another FC even though we split the shipment and shipped the products exactly where they told us to ship it too? It takes FOREVER to get FBA inventory into active fulfillable status and we the 3rd party sellers are to blame for a 3rd party carrier who we have no control over? Come On Amazon, get real here! QUIT PENALIZING THE 3RD PARTY SELLERS Your making doing business on Amazon more and more difficult!
Seller_3CrmHgwqVZMu2
Why is the 3rd party seller always at fault and subject to penalty?? Especially since we have NO CONTROL over what a carrier does or doesn’t do?? Also, what about Amazon in this equation - when it comes to timely receiving of inbound FBA shipments, and almost always a clockwork re-direct to another FC even though we split the shipment and shipped the products exactly where they told us to ship it too? It takes FOREVER to get FBA inventory into active fulfillable status and we the 3rd party sellers are to blame for a 3rd party carrier who we have no control over? Come On Amazon, get real here! QUIT PENALIZING THE 3RD PARTY SELLERS Your making doing business on Amazon more and more difficult!
Seller_92JiJJoiPyBWg
Amazon policy:
-
Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.
- All carriers must register with Amazon before appointments will be granted.
Why doesn’t Amazon simply implement this with the carrier since the carriers must be “professional” and register in their system anyways.
Another thing outside of our control we need to worry about.
Seller_92JiJJoiPyBWg
Amazon policy:
-
Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.
- All carriers must register with Amazon before appointments will be granted.
Why doesn’t Amazon simply implement this with the carrier since the carriers must be “professional” and register in their system anyways.
Another thing outside of our control we need to worry about.
Seller_iTTKGlTbEFVNu
This confuses me. Are they speaking on pallet shipments? Does this not apply to me since I have never made an appointment for drop off. I would love for someone to explain further. Thanks in advance.
Seller_iTTKGlTbEFVNu
This confuses me. Are they speaking on pallet shipments? Does this not apply to me since I have never made an appointment for drop off. I would love for someone to explain further. Thanks in advance.
Seller_X9AxWaXfNnGAl
This is likely LTL carriers, but could be other carriers who are not partnered. Using a partnered carrier will address most problems.
Others still need to be registered with Amazon to book their appointment. I doubt that Amazon would blacklist a carrier, but that might be a suggestion to address the ongoing concern. A suspension in their ability to make delivery appointments for 30 or 90 days might fix that problem and shift it to where it belongs since the seller does not own/operate the carrier. At least then, the carrier will know the pain. It might even be worth while for the seller who ends up getting a delayed delivery considers including terms (which will be rejected) in the carrier agreement.
Also note that most carriers will only deliver during daylight hours with additional charges for after hours delivery (usually doubling the carrier fees) and since Amazon is a 7x24 operation, that does make things difficult. Not to mention when the previous carrier arrives late or the receiving team takes longer to debark the pallets on the trailer.
I agree that this policy needs to be rethought and should be suspended until Amazon finds a better way to deal with the carriers.
Especially during Q4, the situation becomes even worse where Amazon cancels and reschedules the delivery date or time by days or even weeks. Amazon should be compensating the seller for all such delays outside of the seller’s control. When the previous carrier is at fault, Amazon should contact that carrier with penalties or sanctions.
Dave
Seller_X9AxWaXfNnGAl
This is likely LTL carriers, but could be other carriers who are not partnered. Using a partnered carrier will address most problems.
Others still need to be registered with Amazon to book their appointment. I doubt that Amazon would blacklist a carrier, but that might be a suggestion to address the ongoing concern. A suspension in their ability to make delivery appointments for 30 or 90 days might fix that problem and shift it to where it belongs since the seller does not own/operate the carrier. At least then, the carrier will know the pain. It might even be worth while for the seller who ends up getting a delayed delivery considers including terms (which will be rejected) in the carrier agreement.
Also note that most carriers will only deliver during daylight hours with additional charges for after hours delivery (usually doubling the carrier fees) and since Amazon is a 7x24 operation, that does make things difficult. Not to mention when the previous carrier arrives late or the receiving team takes longer to debark the pallets on the trailer.
I agree that this policy needs to be rethought and should be suspended until Amazon finds a better way to deal with the carriers.
Especially during Q4, the situation becomes even worse where Amazon cancels and reschedules the delivery date or time by days or even weeks. Amazon should be compensating the seller for all such delays outside of the seller’s control. When the previous carrier is at fault, Amazon should contact that carrier with penalties or sanctions.
Dave
Seller_iAs87otbyI3YE
From our experience, 80% of our so called “partnered carrier” shipments dont even bother to pick up the shipment to begin with. I quit using their “partnered carrier” ever since one carrier held our shipment at random demanding more money since his BOL weight was off.
Never again
Seller_iAs87otbyI3YE
From our experience, 80% of our so called “partnered carrier” shipments dont even bother to pick up the shipment to begin with. I quit using their “partnered carrier” ever since one carrier held our shipment at random demanding more money since his BOL weight was off.
Never again
Seller_4a0fT0P2nCPQq
what difference does it make since delivered boxes sit in the warehouse unopened for sometimes weeks at a time?? what about that problem??
Seller_4a0fT0P2nCPQq
what difference does it make since delivered boxes sit in the warehouse unopened for sometimes weeks at a time?? what about that problem??
