Ukrainian addresses are being silently blocked, I need the alternative way to verify my address
I’ve added my real address in Ukraine to my Amazon account, and initially, it was accepted with an ETA provided for the verification postcard. However, the next day, the address was marked as 'invalid,' the postcard was not sent, and the code field disappeared. I then tried updating the address to match the format on my bank statement, but the same issue occurred: the address was accepted initially, with a postcard ETA, but the following day it was silently marked as invalid again.
After contacting support, I received completely irrelevant responses. I made a third attempt by using the address format from Google Maps, but I encountered the same problem. Now, my account is being deactivated without the postcard ever being sent.
How can I receive the postcard at the address I provided? It seems that Ukrainian addresses are being silently blocked.
I need an alternative way to verify my address. I haven't received any email with those options
13 replies
Seller_gVMRyQ2LpYhMC
Could someone please assist me with this issue? I need to receive an email offering alternative methods for address verification for Ukraine, as Amazon is not able to send the postcard.
@CR_Amazon@Stevie_Amazon@Atlas_Amazon @SEAmod@Emet_Amazon
Relavant support cases:
15894680821 - marked as answered, but no help provided
15923096451 - forwarded to the internal team, but no response for 5 days
15946609391 - had a call with a support member, was said that the issue was forwarded, but marked as answered and no update on this
15952941461 - latest request sent, no updates yet
CR_Amazon
@Seller_gVMRyQ2LpYhMC
Hello again! I wanted to let you know that I have heard back from the appropriate partner team who has relayed to me that you have been sent the steps to verify your address offline through Seller Central (instead of the postcard). Please do check for this notification as it has the steps you need to take to action this.
I'll hang tight here should you have additional questions.
CR_Amazon
CR_Amazon
Hello there @Seller_gVMRyQ2LpYhMC
My name is CR and wanted to hop in here to see if we can get you some additional support here. I've personally worked on several of these cases for postcards not being delivered to Ukraine so am hopeful we can get you information here. I apologize for the frustration caused to this point.
I appreciate you providing me with the case #'s as well. Please allow me some time to review these to see where we currently stand and see what paths I may have on my end. Thank you for you patience while I look into this further for you.
CR_Amazon
CR_Amazon
@Seller_gVMRyQ2LpYhMC
CR back here again. Thank you for your patience. I am going to see if I can reach out to the appropriate partner team here to see how else we can get your business address verified knowing the post cards are not making their way to Ukraine.
I am going to put this together now and submit it off to the team. As soon as I hear an update, I'll be sure to return back here and @ tag you for visibility.
I appreciate your continued patience. We'll get this figured out!
CR_Amazon
Ukrainian addresses are being silently blocked, I need the alternative way to verify my address
I’ve added my real address in Ukraine to my Amazon account, and initially, it was accepted with an ETA provided for the verification postcard. However, the next day, the address was marked as 'invalid,' the postcard was not sent, and the code field disappeared. I then tried updating the address to match the format on my bank statement, but the same issue occurred: the address was accepted initially, with a postcard ETA, but the following day it was silently marked as invalid again.
After contacting support, I received completely irrelevant responses. I made a third attempt by using the address format from Google Maps, but I encountered the same problem. Now, my account is being deactivated without the postcard ever being sent.
How can I receive the postcard at the address I provided? It seems that Ukrainian addresses are being silently blocked.
I need an alternative way to verify my address. I haven't received any email with those options
Ukrainian addresses are being silently blocked, I need the alternative way to verify my address
I’ve added my real address in Ukraine to my Amazon account, and initially, it was accepted with an ETA provided for the verification postcard. However, the next day, the address was marked as 'invalid,' the postcard was not sent, and the code field disappeared. I then tried updating the address to match the format on my bank statement, but the same issue occurred: the address was accepted initially, with a postcard ETA, but the following day it was silently marked as invalid again.
After contacting support, I received completely irrelevant responses. I made a third attempt by using the address format from Google Maps, but I encountered the same problem. Now, my account is being deactivated without the postcard ever being sent.
How can I receive the postcard at the address I provided? It seems that Ukrainian addresses are being silently blocked.
I need an alternative way to verify my address. I haven't received any email with those options
13 replies
13 replies
Seller_gVMRyQ2LpYhMC
Could someone please assist me with this issue? I need to receive an email offering alternative methods for address verification for Ukraine, as Amazon is not able to send the postcard.
@CR_Amazon@Stevie_Amazon@Atlas_Amazon @SEAmod@Emet_Amazon
Relavant support cases:
15894680821 - marked as answered, but no help provided
15923096451 - forwarded to the internal team, but no response for 5 days
15946609391 - had a call with a support member, was said that the issue was forwarded, but marked as answered and no update on this
15952941461 - latest request sent, no updates yet
CR_Amazon
@Seller_gVMRyQ2LpYhMC
Hello again! I wanted to let you know that I have heard back from the appropriate partner team who has relayed to me that you have been sent the steps to verify your address offline through Seller Central (instead of the postcard). Please do check for this notification as it has the steps you need to take to action this.
I'll hang tight here should you have additional questions.
CR_Amazon
CR_Amazon
Hello there @Seller_gVMRyQ2LpYhMC
My name is CR and wanted to hop in here to see if we can get you some additional support here. I've personally worked on several of these cases for postcards not being delivered to Ukraine so am hopeful we can get you information here. I apologize for the frustration caused to this point.
I appreciate you providing me with the case #'s as well. Please allow me some time to review these to see where we currently stand and see what paths I may have on my end. Thank you for you patience while I look into this further for you.
CR_Amazon
CR_Amazon
@Seller_gVMRyQ2LpYhMC
CR back here again. Thank you for your patience. I am going to see if I can reach out to the appropriate partner team here to see how else we can get your business address verified knowing the post cards are not making their way to Ukraine.
I am going to put this together now and submit it off to the team. As soon as I hear an update, I'll be sure to return back here and @ tag you for visibility.
I appreciate your continued patience. We'll get this figured out!
CR_Amazon
Seller_gVMRyQ2LpYhMC
Could someone please assist me with this issue? I need to receive an email offering alternative methods for address verification for Ukraine, as Amazon is not able to send the postcard.
@CR_Amazon@Stevie_Amazon@Atlas_Amazon @SEAmod@Emet_Amazon
Relavant support cases:
15894680821 - marked as answered, but no help provided
15923096451 - forwarded to the internal team, but no response for 5 days
15946609391 - had a call with a support member, was said that the issue was forwarded, but marked as answered and no update on this
15952941461 - latest request sent, no updates yet
Seller_gVMRyQ2LpYhMC
Could someone please assist me with this issue? I need to receive an email offering alternative methods for address verification for Ukraine, as Amazon is not able to send the postcard.
@CR_Amazon@Stevie_Amazon@Atlas_Amazon @SEAmod@Emet_Amazon
Relavant support cases:
15894680821 - marked as answered, but no help provided
15923096451 - forwarded to the internal team, but no response for 5 days
15946609391 - had a call with a support member, was said that the issue was forwarded, but marked as answered and no update on this
15952941461 - latest request sent, no updates yet
CR_Amazon
@Seller_gVMRyQ2LpYhMC
Hello again! I wanted to let you know that I have heard back from the appropriate partner team who has relayed to me that you have been sent the steps to verify your address offline through Seller Central (instead of the postcard). Please do check for this notification as it has the steps you need to take to action this.
I'll hang tight here should you have additional questions.
CR_Amazon
CR_Amazon
@Seller_gVMRyQ2LpYhMC
Hello again! I wanted to let you know that I have heard back from the appropriate partner team who has relayed to me that you have been sent the steps to verify your address offline through Seller Central (instead of the postcard). Please do check for this notification as it has the steps you need to take to action this.
I'll hang tight here should you have additional questions.
CR_Amazon
CR_Amazon
Hello there @Seller_gVMRyQ2LpYhMC
My name is CR and wanted to hop in here to see if we can get you some additional support here. I've personally worked on several of these cases for postcards not being delivered to Ukraine so am hopeful we can get you information here. I apologize for the frustration caused to this point.
I appreciate you providing me with the case #'s as well. Please allow me some time to review these to see where we currently stand and see what paths I may have on my end. Thank you for you patience while I look into this further for you.
CR_Amazon
CR_Amazon
Hello there @Seller_gVMRyQ2LpYhMC
My name is CR and wanted to hop in here to see if we can get you some additional support here. I've personally worked on several of these cases for postcards not being delivered to Ukraine so am hopeful we can get you information here. I apologize for the frustration caused to this point.
I appreciate you providing me with the case #'s as well. Please allow me some time to review these to see where we currently stand and see what paths I may have on my end. Thank you for you patience while I look into this further for you.
CR_Amazon
CR_Amazon
@Seller_gVMRyQ2LpYhMC
CR back here again. Thank you for your patience. I am going to see if I can reach out to the appropriate partner team here to see how else we can get your business address verified knowing the post cards are not making their way to Ukraine.
I am going to put this together now and submit it off to the team. As soon as I hear an update, I'll be sure to return back here and @ tag you for visibility.
I appreciate your continued patience. We'll get this figured out!
CR_Amazon
CR_Amazon
@Seller_gVMRyQ2LpYhMC
CR back here again. Thank you for your patience. I am going to see if I can reach out to the appropriate partner team here to see how else we can get your business address verified knowing the post cards are not making their way to Ukraine.
I am going to put this together now and submit it off to the team. As soon as I hear an update, I'll be sure to return back here and @ tag you for visibility.
I appreciate your continued patience. We'll get this figured out!
CR_Amazon
