Hurricane Ida Impact
If your business has been impacted by Hurricane Ida, your safety and the viability of your business are important to us.
If Hurricane Ida or any resulting seller-fulfilled order issues affect your performance metrics, you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are prompted to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of this event and its effects on your operations.
To help protect your business, consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page. No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by Hurricane Ida. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications. For more information, see the Delivery delays due to natural disasters Help page.
Amazon
46 replies
Seller_hEK1BzjtMmufx
Nice to hear Amazon is considering natural disasters as a legitimate reason for performance issues. However hurricanes are generally forecast way in advance.
Seller_JSkKTxOgzk1ON
Will this also apply to negative feedbacks for hurricane related issues?
Seller_AJ8SzzrXJpQN1
In other words, Amazon will act first and let you defend yourself later. Quite honestly, as @Get_Cracking eluded to, hurricanes are forecasted well in advance. Even if the eye is 75 miles to the east, west, north or south, you can expect damage. It has always been the responsibility of the seller to put their store in vacation mode. Why is Amazon going to suddenly change and let sellers get away with not being responsible for their own lack of sense?
Seller_pBEwo8CxxHc63
I know a few sellers that have been wiped out overnight by the flooding in the north east. They were able to enable vacation mode as they were running out the door while packing orders for shipment. One of them is a frequent poster here, and knows the rules. This was 8" rain in a day in some of the areas and tornadoes in others.
This was a SERIOUS storm.
Seller_B0Z5RthvH6FBV
guaranteed vacation mode for the month that we are forecasted not to have power and get the roof fixed will count against us once we can actually start shipping again. Amazon bots don’t care why we were on vacation mode. We shut down Friday (aug 27th), shipped every order and everyone evacuated.
Seller_jw3HRo32wY2Hk
I wonder how Amazon handles A-Z claims and delivery estimates in this scenario? Obviously if carriers hold everything for later release? Pretty frustrating when an A-Z is granted when tracking clearly shows package is in transit, just delayed, nothing actually wrong with conveyance.
Hurricane Ida Impact
If your business has been impacted by Hurricane Ida, your safety and the viability of your business are important to us.
If Hurricane Ida or any resulting seller-fulfilled order issues affect your performance metrics, you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are prompted to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of this event and its effects on your operations.
To help protect your business, consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page. No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by Hurricane Ida. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications. For more information, see the Delivery delays due to natural disasters Help page.
Amazon
Hurricane Ida Impact
If your business has been impacted by Hurricane Ida, your safety and the viability of your business are important to us.
If Hurricane Ida or any resulting seller-fulfilled order issues affect your performance metrics, you may be receiving automated warning emails regarding your order performance metrics. When you are able to return to business operations, if you are prompted to appeal, please include a brief description of how your business was impacted. We will mitigate any impact to your account health as a result of this event and its effects on your operations.
To help protect your business, consider temporarily setting your seller-fulfilled listings to inactive if you anticipate that you are unable to meet your shipping service levels. For more information, see the Listing status for vacations, holidays, and other absences Help page. No action is required for products fulfilled by Amazon, and Amazon will handle messaging for all FBA orders impacted by Hurricane Ida. If you have shipments en route to fulfillment centers in the impacted region, you should expect delays and potential carrier reschedule notifications. For more information, see the Delivery delays due to natural disasters Help page.
Amazon
46 replies
46 replies
Seller_hEK1BzjtMmufx
Nice to hear Amazon is considering natural disasters as a legitimate reason for performance issues. However hurricanes are generally forecast way in advance.
Seller_JSkKTxOgzk1ON
Will this also apply to negative feedbacks for hurricane related issues?
Seller_AJ8SzzrXJpQN1
In other words, Amazon will act first and let you defend yourself later. Quite honestly, as @Get_Cracking eluded to, hurricanes are forecasted well in advance. Even if the eye is 75 miles to the east, west, north or south, you can expect damage. It has always been the responsibility of the seller to put their store in vacation mode. Why is Amazon going to suddenly change and let sellers get away with not being responsible for their own lack of sense?
Seller_pBEwo8CxxHc63
I know a few sellers that have been wiped out overnight by the flooding in the north east. They were able to enable vacation mode as they were running out the door while packing orders for shipment. One of them is a frequent poster here, and knows the rules. This was 8" rain in a day in some of the areas and tornadoes in others.
This was a SERIOUS storm.
Seller_B0Z5RthvH6FBV
guaranteed vacation mode for the month that we are forecasted not to have power and get the roof fixed will count against us once we can actually start shipping again. Amazon bots don’t care why we were on vacation mode. We shut down Friday (aug 27th), shipped every order and everyone evacuated.
Seller_jw3HRo32wY2Hk
I wonder how Amazon handles A-Z claims and delivery estimates in this scenario? Obviously if carriers hold everything for later release? Pretty frustrating when an A-Z is granted when tracking clearly shows package is in transit, just delayed, nothing actually wrong with conveyance.
Seller_hEK1BzjtMmufx
Nice to hear Amazon is considering natural disasters as a legitimate reason for performance issues. However hurricanes are generally forecast way in advance.
Seller_hEK1BzjtMmufx
Nice to hear Amazon is considering natural disasters as a legitimate reason for performance issues. However hurricanes are generally forecast way in advance.
Seller_JSkKTxOgzk1ON
Will this also apply to negative feedbacks for hurricane related issues?
Seller_JSkKTxOgzk1ON
Will this also apply to negative feedbacks for hurricane related issues?
Seller_AJ8SzzrXJpQN1
In other words, Amazon will act first and let you defend yourself later. Quite honestly, as @Get_Cracking eluded to, hurricanes are forecasted well in advance. Even if the eye is 75 miles to the east, west, north or south, you can expect damage. It has always been the responsibility of the seller to put their store in vacation mode. Why is Amazon going to suddenly change and let sellers get away with not being responsible for their own lack of sense?
Seller_AJ8SzzrXJpQN1
In other words, Amazon will act first and let you defend yourself later. Quite honestly, as @Get_Cracking eluded to, hurricanes are forecasted well in advance. Even if the eye is 75 miles to the east, west, north or south, you can expect damage. It has always been the responsibility of the seller to put their store in vacation mode. Why is Amazon going to suddenly change and let sellers get away with not being responsible for their own lack of sense?
Seller_pBEwo8CxxHc63
I know a few sellers that have been wiped out overnight by the flooding in the north east. They were able to enable vacation mode as they were running out the door while packing orders for shipment. One of them is a frequent poster here, and knows the rules. This was 8" rain in a day in some of the areas and tornadoes in others.
This was a SERIOUS storm.
Seller_pBEwo8CxxHc63
I know a few sellers that have been wiped out overnight by the flooding in the north east. They were able to enable vacation mode as they were running out the door while packing orders for shipment. One of them is a frequent poster here, and knows the rules. This was 8" rain in a day in some of the areas and tornadoes in others.
This was a SERIOUS storm.
Seller_B0Z5RthvH6FBV
guaranteed vacation mode for the month that we are forecasted not to have power and get the roof fixed will count against us once we can actually start shipping again. Amazon bots don’t care why we were on vacation mode. We shut down Friday (aug 27th), shipped every order and everyone evacuated.
Seller_B0Z5RthvH6FBV
guaranteed vacation mode for the month that we are forecasted not to have power and get the roof fixed will count against us once we can actually start shipping again. Amazon bots don’t care why we were on vacation mode. We shut down Friday (aug 27th), shipped every order and everyone evacuated.
Seller_jw3HRo32wY2Hk
I wonder how Amazon handles A-Z claims and delivery estimates in this scenario? Obviously if carriers hold everything for later release? Pretty frustrating when an A-Z is granted when tracking clearly shows package is in transit, just delayed, nothing actually wrong with conveyance.
Seller_jw3HRo32wY2Hk
I wonder how Amazon handles A-Z claims and delivery estimates in this scenario? Obviously if carriers hold everything for later release? Pretty frustrating when an A-Z is granted when tracking clearly shows package is in transit, just delayed, nothing actually wrong with conveyance.
