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Seller_1Ye8kUBwk9ubq

Credit Card Invalid - Can't access order details

Hello, I can’t access my order details to fulfill them because of “Credit Card Invalid”.

My Bank has deactivated my Credit card because they thought the $0 charge for disbursement was a fraud. I was able to get the card reactivated but I still got the message “Credit Card Invalid” on the backoffice.

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2 replies
Tags:Bank account, Credit card
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2 replies
user profile
Seller_pBEwo8CxxHc63

Is it a debit card?

I’ve never heard of a $0 charge being flagged as fraud. Something else is going on here.

10
user profile
Sandy_Amazon

@DG_Express_Party

Hello, this is Sandy from Amazon.
Thank you for raising your question on the forums.
Here are some information around Debit cards and Credit cards and requirements you should know when registering your card.

  • We definitely accept credit cards.
  • We definitely don’t accept pre-paid cards.
  • Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number you entered should match the number on your credit card.
  • The billing address you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiration date should be at least 6 months from when you add the card.
  • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual, or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon selling partner support for assistance.

Thank you,
Sandy

10
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user profile
Seller_1Ye8kUBwk9ubq

Credit Card Invalid - Can't access order details

Hello, I can’t access my order details to fulfill them because of “Credit Card Invalid”.

My Bank has deactivated my Credit card because they thought the $0 charge for disbursement was a fraud. I was able to get the card reactivated but I still got the message “Credit Card Invalid” on the backoffice.

38 views
2 replies
Tags:Bank account, Credit card
00
Reply
user profile

Credit Card Invalid - Can't access order details

by Seller_1Ye8kUBwk9ubq

Hello, I can’t access my order details to fulfill them because of “Credit Card Invalid”.

My Bank has deactivated my Credit card because they thought the $0 charge for disbursement was a fraud. I was able to get the card reactivated but I still got the message “Credit Card Invalid” on the backoffice.

Tags:Bank account, Credit card
00
38 views
2 replies
Reply
2 replies
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user profile
Seller_pBEwo8CxxHc63

Is it a debit card?

I’ve never heard of a $0 charge being flagged as fraud. Something else is going on here.

10
user profile
Sandy_Amazon

@DG_Express_Party

Hello, this is Sandy from Amazon.
Thank you for raising your question on the forums.
Here are some information around Debit cards and Credit cards and requirements you should know when registering your card.

  • We definitely accept credit cards.
  • We definitely don’t accept pre-paid cards.
  • Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number you entered should match the number on your credit card.
  • The billing address you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiration date should be at least 6 months from when you add the card.
  • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual, or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon selling partner support for assistance.

Thank you,
Sandy

10
There are no more posts to display
user profile
Seller_pBEwo8CxxHc63

Is it a debit card?

I’ve never heard of a $0 charge being flagged as fraud. Something else is going on here.

10
user profile
Seller_pBEwo8CxxHc63

Is it a debit card?

I’ve never heard of a $0 charge being flagged as fraud. Something else is going on here.

10
Reply
user profile
Sandy_Amazon

@DG_Express_Party

Hello, this is Sandy from Amazon.
Thank you for raising your question on the forums.
Here are some information around Debit cards and Credit cards and requirements you should know when registering your card.

  • We definitely accept credit cards.
  • We definitely don’t accept pre-paid cards.
  • Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number you entered should match the number on your credit card.
  • The billing address you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiration date should be at least 6 months from when you add the card.
  • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual, or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon selling partner support for assistance.

Thank you,
Sandy

10
user profile
Sandy_Amazon

@DG_Express_Party

Hello, this is Sandy from Amazon.
Thank you for raising your question on the forums.
Here are some information around Debit cards and Credit cards and requirements you should know when registering your card.

  • We definitely accept credit cards.
  • We definitely don’t accept pre-paid cards.
  • Debit cards have a range of permissions/functions depending on the bank, cardholder, etc. A debit card may or may not be accepted.

We verify your credit card based on the following requirements. Violating one or more of the requirements below will result in your card being denied by Amazon.

  • The number you entered should match the number on your credit card.
  • The billing address you entered should match the billing address on your credit card statement.
  • The CVV code you entered should match the code on your credit card.
  • The card expiration date should be at least 6 months from when you add the card.
  • The card holder’s name you entered should match the card holder’s name on your credit card (in the Latin-script alphabet).
  • The card should not be a prepaid, virtual, or gift card.
  • The card should be chargeable in the currency of the Amazon store(s) for which the card is being provided.
  • The card should have adequate credit limit to pay for the charge.
  • If you were asked to enter a unique security code by your financial intuition, the code you entered should match the code sent to the card holder via SMS, email, or token.

If your card meets all the requirements above but is still listed as invalid, we recommend trying a different card or contacting your financial institution for further assistance. If you have tried at least two different credit cards that meet the requirements above and all of them were denied, reach out to Amazon selling partner support for assistance.

Thank you,
Sandy

10
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