FBA UNIT MISSING - Investigation completed – shipment contents counted and confirmed
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Seller_DXWHMEdxdurZY

FBA UNIT MISSING - Investigation completed – shipment contents counted and confirmed

I shipped 133 unit in ID FBA17WLMM9LR with tracking numbers. As per the tracking number items were delivered on Apr 18, 2024, 09:48:00 AM - Charlotte NC US - Package delivered. On the FBA page, it is that all 133 items are missing. It shows me "Investigation completed – shipment contents counted and confirmed"Investigation completed – shipment contents counted and confirmed. I am not able to open an investigation.

Please take a look as this is a big loss for me. Let me know if you need anything else.

Anyone please help.

@KJ_Amazon @Bryce_Amazon @Jameson_Amazon @Dominic_Amazon

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8 replies
Tags:FBA, Fulfillment, Fulfillment center, Lost shipment, Warehouse
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8 replies
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Seller_DXWHMEdxdurZY

I have case ID 15417438141

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Dominic_Amazon

Hi @Seller_DXWHMEdxdurZY,

Dominic from Amazon here happy to try to help! It looks like the team is working on getting it resolved for you. Please keep working with the team!

Best,

Dominic

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