Shipment stuck on 'in transit' status since 31 July

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Seller_P39VCJEIceuPo

Shipment stuck on 'in transit' status since 31 July

Hi @Simon_Amazon

Please can you help me,

We delivered 1020 units on 31 July 2024 to LBA9, Shipment ref FBA15J15Y4FX.

The status of this shipment on the dashboard is still 'in transit', despite the stock being delivered on 31 July 2024.

We have been out of stock since 31 July, which has heavily impacted the business throughout Aug and September.

Please can you support me with getting these recieved into inventory asap.

Case ID 10124768562

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20 replies
Tags:Lost shipment, Ship to FC
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20 replies
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Seller_P39VCJEIceuPo

@Simon_Amazonplease help

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Seller_P39VCJEIceuPo

@Simon_Amazon any advice on how we can escalate this with seller support to get it resolved?

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Simon_Amazon

Hello @Seller_P39VCJEIceuPo,

Here Simon from Amazon.

Have you received confirmation that the stock has been delivered?

I’ll follow up with the team as soon as possible.

Best,

Simon

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