Case ID: 17054398951

Dear Amazon Seller Support,

A buyer has left a 1 star review which violates community guidelines. As the community guidelines state, "Product condition and damage" is not allowed, however, the review focused on this topic. This is not fair and must be removed as the review is not about the product and it is FBA so it is amazon's responsibility. Here is the screenshot and link to the review:

https://www.amazon.com/gp/customer-reviews/R105VG19MAT0J2/ref=cm_cr_dp_d_rvw_ttl?ie=UTF8&ASIN=B0DGBTRQ5B

Case ID: 17054398951

I have already reported the review and sent an email to community-help@amazon.com and opened multiple cases with no luck, I am requesting immediate attention from any specialist who can help escalate this issue to the appropriate teams. This is very urgent as this is a new product so the negative review will have a noticeable impact on my sales.

Thanks

@Seller_t9kvdr2yixQej

@Seller_R6oYCnTB9O1Uy

@Seller_PIHyltK09pbl3

@Seller_7e4TizkSOVtBf

@Seller_l7Jtck9jxnEA0

@Seller_Udi0JNbTrsmUV

@Seller_l3eCP9f1PtJXC

@Seller_1KYLYkgAlu4xX

I'm facing an issue with updating my business information on Amazon and need some guidance. I'm unable to update my country of business establishment in the Seller Central account, business address is verified already but system is not letting me update the same verified address and county of business establishment which is USA. My business entity belongs to USA but i am unable to update it. Now Business location window is inactive and shows my original country locked as the only option.

I have opened two cases with the seller support but haven't received any response yet. It’s been almost two weeks and situation has become urgent as I've received a notification about the risk of account deactivation due to the Consumer Information Act re-verification, which I can't complete due to this issue. I am completely disappointed with service given by customer service team they just opening case over case but don’t want to address the actual issue.

Thank you for your help!

Case id: 16950698411

Hi @Tatiana_Amazon and @Amazon_Seller_Support,

I’m urgently seeking assistance with an unresolved account deactivation due to an inauthentic product claim. Despite submitting all requested documentation (supply chain invoices, business registration, ID, bank statements, and video verification), my appeals have been repeatedly denied, and funds/FBA inventory remain withheld.

KEY DETAILS:

- Case ID: 17102676501

- Deactivation Date: 12/27/2024

- ASINs in Question: B0883SGWXB and B0B997HYQG

ACTIONS TAKEN:

1. Completed the video verification

2. Provided supply chain documents (PDF/unedited), bank statements, business registration, ID, and Prep Center Client Agreement via Seller Central.

REQUESTS:

- Manual review of my documentation by the Seller Performance Escalation team.

- Immediate reinstatement of my account.

- Confirmation of funds/FBA inventory release.

@Tatiana_Amazon, could you escalate this to the appropriate team? Many sellers report similar issues, and I’ve complied with all requirements.

Thank you for your urgent attention.

Best regards,

Sun_Valley_Trading