A-to-Z claim issue
Hello, how I can get my money back?
Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.
I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.
It's really exhausting and powerless
A-to-Z claim issue
Hello, how I can get my money back?
Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.
I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.
It's really exhausting and powerless
1 reply
Roberto_Amazon
Hello! @Seller_6lDBKXnm9cgbu
This is Roberto. Thank you for using the Forums, can you please provide me more details around this claim? Please share the Order ID here.
Looking forward to your response. Once we have more details, we will evaluate next steps if applicable.
Regards,
A-to-Z claim issue
Hello, how I can get my money back?
Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.
I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.
It's really exhausting and powerless
A-to-Z claim issue
Hello, how I can get my money back?
Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.
I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.
It's really exhausting and powerless
A-to-Z claim issue
Hello, how I can get my money back?
Although both items were delivered to the buyer on time with separated packages, the buyer still said she was missing one of them. I have verified with the buyer which item was not received and plan to issue a refund for the lost item. However, Amazon refunded for both items ecen though the buyer only claimed for the lost item. I have the buyer's message as a proof, Amazon still denied my appeal again and again.
I want an explanation, They always reply with the same words, "Although we understand your situation, we still insist on our decision.
It's really exhausting and powerless
1 reply
1 reply
Roberto_Amazon
Hello! @Seller_6lDBKXnm9cgbu
This is Roberto. Thank you for using the Forums, can you please provide me more details around this claim? Please share the Order ID here.
Looking forward to your response. Once we have more details, we will evaluate next steps if applicable.
Regards,
Roberto_Amazon
Hello! @Seller_6lDBKXnm9cgbu
This is Roberto. Thank you for using the Forums, can you please provide me more details around this claim? Please share the Order ID here.
Looking forward to your response. Once we have more details, we will evaluate next steps if applicable.
Regards,
Roberto_Amazon
Hello! @Seller_6lDBKXnm9cgbu
This is Roberto. Thank you for using the Forums, can you please provide me more details around this claim? Please share the Order ID here.
Looking forward to your response. Once we have more details, we will evaluate next steps if applicable.
Regards,
