The Seller Central site frequently provides misinformation and incorrect data. CS just told me they have no way to report Seller Central technical issues.

Is this true?

Today, I had a Chargeback listed on my Defects page for an FBA order.

I looked up Chargeback in Amazon's help documentation. It said to use the email sent to dispute it within 11 days.

There was no email recieved. So, I created a support Case ID 14966570721, provided screenshots.

CS was useless, because they didn't know the difference between a Chargeback Claim and a return, I thought.

Well, the Chargeback claim that showed this morning disappeared. Why? How? How was it ever there for an FBA item?!

If no one can submit technical issues, how can they get fixed? It's no wonder there are so many issues and bugs in Amazon Seller Central... and this controls automated pricing??!?

1. I still haven't been able to get automated pricing to work consistently.
2. When I started selling with FBA, I couldn't understand how so many Orders sat in "Pending: Awaiting payment verification" for so long. Because they don't. It's just a glitch they don't fix and CS tells you they're "awaiting payment information" instead of knowing it stays in that status until it's shipped out by Amazon.
3. We all lose the Buy Box/Featured Offer due to incorrect "Competitive Price" that Amazon gets from who-knows-where (not on Google), like right now for ASIN: B0977N3DVH. Hey Amazon, why not cite your source? Who's offering that low price, if it's real?
4. Now, I spend a morning trying to follow up on a Chargeback Claim that just appeared and vanished and no one knows anything or even how to escalate or report a technical issue to the proper department

Seriously! How are Seller Central technical issues reported to Amazon? There must be a way.

Sincerely,

Former Business Relationship Manager, you know, I.T.