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Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
8 replies
KJ_Amazon
Hello @Seller_6N46v9HV7TbWl
If you share a Case ID that contains details about the adjustments, I can take a look to determine if there is a path for you to dispute those charges.
Did you provide any photos or product information that you show your original labels contained accurate information?
KJ_Amazon
KJ_Amazon
Thank you for those Case IDs. I escalated your disputes to our partner teams and asked them to review your label information and the carrier-audited information, specifically the package dimensions.
For the carrier adjustment, the carrier-audited weight is the dimensional weight and not the actual weight: Dimensional weight
You were charged for the difference in package weight and dimension. UPS will use the greater of actual weight or dimensional weight when charging for a shipping label. Dimensional weight is calculated by (LxHxW)/166 for outbound and return shipment.
KJ_Amazon
I Have FBA Shipment ID FBA18LP0Z3YC shipped on Nov 18th and ship to HIA1 by EXLA (Amazon Reference ID: 8GKFRTSO)
However, the FBA Shipment status on In transit is keep delaying (Supposed to delivered by Dec. 19th)
Can you please let us know what is going on? It has been more than 1 month for now.
Hello @Seller_JNn1dGSzqqB1S Thanks for checking in with the forums.
Please open your own thread covering that issue so that other sellers and moderators can give it dedicated attention. In the meantime, the below link has information on "FBA peak" period expectations.
"November 11 to December 29: Fulfillment centers shift focus to processing customer orders, as this is the busiest time of year for us."
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