Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
3 replies
KJ_Amazon
Hello @Seller_6N46v9HV7TbWl
If you share a Case ID that contains details about the adjustments, I can take a look to determine if there is a path for you to dispute those charges.
Did you provide any photos or product information that you show your original labels contained accurate information?
KJ_Amazon
Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
Adjustment made by Carrier
I sent out a DVD, that weighed 3 ounces. I received this reply from Amazon:
and have found that the dimensions and weight you have provided for this order was 3 oz = 0.1875 lb and the carrier audited dimensions and weight for this item is 37 lb. Kindly note that you were charged for the difference in the package, weight or dimensions.
Amazon has taken $100.51 from my account stating the carrier said my DVD weighed over 37 pounds. I did not send a load of bricks. I have appealed their decision 3 times, I get back the same reply saying I am out of luck. How can they do this? Can anyone at Amazon help me?
3 replies
3 replies
KJ_Amazon
Hello @Seller_6N46v9HV7TbWl
If you share a Case ID that contains details about the adjustments, I can take a look to determine if there is a path for you to dispute those charges.
Did you provide any photos or product information that you show your original labels contained accurate information?
KJ_Amazon
KJ_Amazon
Hello @Seller_6N46v9HV7TbWl
If you share a Case ID that contains details about the adjustments, I can take a look to determine if there is a path for you to dispute those charges.
Did you provide any photos or product information that you show your original labels contained accurate information?
KJ_Amazon
KJ_Amazon
Hello @Seller_6N46v9HV7TbWl
If you share a Case ID that contains details about the adjustments, I can take a look to determine if there is a path for you to dispute those charges.
Did you provide any photos or product information that you show your original labels contained accurate information?
KJ_Amazon
