MODS HELP: Featured Offer Eligibility Gone
I lost Featured Offer Eligibility on all books at once several weeks ago. My account is healthy. Every metric I have access to is well under Amazon's threshold. I have been selling books on Amazon for over a decade and over the last year, this has happened half a dozen times for no reason and completely obliterates our sales.
@Rose_Amazon can you help me get someone to review eligibility and provide more than a canned response? I see no reason why it has not been reinstated. You can see from my forum history that this is a persistant issue. The issue is clearly on a category basis and not item because every item either says yes or no.
7 replies
Seller_fYZQSOwPn9reS
I will add I have opened a new case on this issue and the ID is 14810495481.
Troy_Amazon
Hi @Seller_fYZQSOwPn9reS,
Thank you for reaching out in the Forums. I am engaging a Community Manager that specializes in this topic and they will be following up with you shortly.
Regards,
Troy
Charly_Amazon
Hello @Seller_fYZQSOwPn9reS,
I understand your concern about this Eligibility and the impact that is creating to your sales.
I see that you have opened a case x5481 with Seller Support regarding this issue and they have mentioned the fact that we are unable to discuss all the factors that determine Featured Offer Eligibility, the same apply for us here at the Forums.
I can suggest you to follow the recommendations provided in their response and the related information on this resource pages:
How do I become eligible for the Featured Offer?
How can I drive sales without the Featured Offer?
Why don’t some detail pages have a Offer Display?
Thank you again,
Charly_Amazon
Seller_keSnEDesLFVwv
Have a look at The Eligibility Bug. I hope that thread will be a meeting place for all of us who have had this problem.
