Countries
Read only
Seller Central Support and Verification Department can not help me
I have been requested to re-verify my account, which I completed. I received an email stating that my account has been successfully verified; however, my store remains inactive.
For the past 14 days, I have had daily discussions with Seller Support, going through the same 30-minute process each time and providing the same information and screenshots. Despite this, they insist that they cannot fix my problem and have escalated it to the Verification Team.
After 14 days of these daily escalations to the Verification Team, and a daily email from the Verification team stating that they could not resolve my inactive store issue because it is not a verification problem. Each day, I plead with the Seller Central agent not to escalate this matter to the Verification Team, as I know I will receive the same email indicating they cannot assist.
Despite my repeated attempts to clarify the situation, the agents continue to insist there is no other way to address my issue and frequently disconnect the chat.
I need help. Where can I escalate my inactive store issue? I have a lot of inventory stranded as FBA.
1 reply
Josh_Amazon
Hello @Seller_1RR2DTwVu636x,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand your frustration with this ongoing situation. I've reviewed your recent case (17072602681) and can see that our internal team is currently reviewing the compliance documents. This case was updated yesterday and is still active.
Since there's already an open case being reviewed by our internal team, I recommend waiting for their response rather than creating new cases. This will help ensure a more efficient resolution to your situation.
If you don't receive an update within the next few days, please feel free to return here with your case ID for further assistance.
Kind regards,
Josh
Similar Discussions
