Here at Amazon we have condition guidelines that must be applied to every non-digital product we sell. Have you ever wondered why it’s so important to enter Condition Notes every time you upload and list a new item?

We can think of a couple good reasons why:

• It delights your customers. They can shop with confidence, knowing their item will arrived in the expected condition.

• It helps protect you. Stating the correct condition of the product helps protect you from A-Z claims and chargebacks.

Below we’ve listed an overview of the condition types, to ensure you always pick the correct condition for your products:

New: Just like it sounds—this is a brand-new item.

Renewed: A pre-owned product that was inspected and tested to work and look like new by an Amazon-qualified supplier (a seller or vendor) or by Amazon, with minimal to no signs of wear. The product comes with a warranty giving you a replacement or refund within 90 days of purchase if the product does not work as expected.

Rental: A product that was inspected and graded by a qualified supplier (a seller, vendor, or by Amazon) in working condition with no structural imperfections that could impact the functionality.

Used - Like New or Open Box: An item in like new condition, without any scratches or scruffs and in perfect working condition. The original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible. The item should be free of any defects and in perfect working order, just as it would be had you purchased a brand new item, just the package is no longer sealed. Instructions are included.

Used - Very Good: A well-cared-for item that has seen limited use and remains in good working condition. The item may show some limited signs of wear with small scratches or cosmetic blemishes.

Used - Good: The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged.

Used - Acceptable: The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or a mouse or USB cable (in the case of a laptop).

Collectible: Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.

To see the full details for all condition types, including unacceptable and prohibited items, please visit the Condition Guidelines help page.