Amazon refused to reimburse for the damaged item which was caused by Amazon Warehouse.

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Seller_VKrEjkTE8NaFP

Amazon refused to reimburse for the damaged item which was caused by Amazon Warehouse.

The item was returned in Amazon's soft envelope which caused the damage. Now they said that it was damaged by the customer, which is false.

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Tags:FBA, Fulfillment, Fulfillment center, Prime
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Jameson_Amazon

Hi @Seller_VKrEjkTE8NaFP,

Thank you for reaching out on the Seller Forums!

When you have a moment, can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.

I hope you have a great weekend,

Jameson

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