How can it be that for seller fulfilment order there is zero protection for the seller against abusive buyers?
Hi,
I get in several time already, that for no reason buyer open return request. I am trying to manage it, but many time amazon refund them on behalf me. When I ask amazon for compensation, I get the answer that I have no protection. On the last time, the order arrived far before the last date, but the buyer claimed falsly that it was arrived too late. I tried to contact him, but he just ignored me. Amazon wrote me that they see that it was delivery before time, but the still refunded him. I asked to feel a claim to get some compensation, but the answer was that I can't. WHy? how can it be that only the buyers have protection and seller not????
1 reply
Seller_CW0P5hgbsiqWX
Jeff Bezos legacy, besides making billions of dollars for himself, is that he created the nation's biggest buyer return fraud site in history. If Amazon were to say we are going to do something about it, would be an admission that the company is as fault for allowing it to exist.
Amazon used to have a BUYER ABUSE PREVENTION TEAM to deal with the problem. But in 2024, that team way mover into the A-Z Team, probably because no feasible solutions could be realized by the team to stop buyer return fraud.
The bottom line is Amazon simply doesn't care, and with 60% of sales on the site coming from 3rd party sellers, and 94% of all sellers using FBA, abusive buyers can quietly be allowed to exist with the RFS plan in place.
How can it be that for seller fulfilment order there is zero protection for the seller against abusive buyers?
Hi,
I get in several time already, that for no reason buyer open return request. I am trying to manage it, but many time amazon refund them on behalf me. When I ask amazon for compensation, I get the answer that I have no protection. On the last time, the order arrived far before the last date, but the buyer claimed falsly that it was arrived too late. I tried to contact him, but he just ignored me. Amazon wrote me that they see that it was delivery before time, but the still refunded him. I asked to feel a claim to get some compensation, but the answer was that I can't. WHy? how can it be that only the buyers have protection and seller not????
How can it be that for seller fulfilment order there is zero protection for the seller against abusive buyers?
Hi,
I get in several time already, that for no reason buyer open return request. I am trying to manage it, but many time amazon refund them on behalf me. When I ask amazon for compensation, I get the answer that I have no protection. On the last time, the order arrived far before the last date, but the buyer claimed falsly that it was arrived too late. I tried to contact him, but he just ignored me. Amazon wrote me that they see that it was delivery before time, but the still refunded him. I asked to feel a claim to get some compensation, but the answer was that I can't. WHy? how can it be that only the buyers have protection and seller not????
1 reply
1 reply
Seller_CW0P5hgbsiqWX
Jeff Bezos legacy, besides making billions of dollars for himself, is that he created the nation's biggest buyer return fraud site in history. If Amazon were to say we are going to do something about it, would be an admission that the company is as fault for allowing it to exist.
Amazon used to have a BUYER ABUSE PREVENTION TEAM to deal with the problem. But in 2024, that team way mover into the A-Z Team, probably because no feasible solutions could be realized by the team to stop buyer return fraud.
The bottom line is Amazon simply doesn't care, and with 60% of sales on the site coming from 3rd party sellers, and 94% of all sellers using FBA, abusive buyers can quietly be allowed to exist with the RFS plan in place.
Seller_CW0P5hgbsiqWX
Jeff Bezos legacy, besides making billions of dollars for himself, is that he created the nation's biggest buyer return fraud site in history. If Amazon were to say we are going to do something about it, would be an admission that the company is as fault for allowing it to exist.
Amazon used to have a BUYER ABUSE PREVENTION TEAM to deal with the problem. But in 2024, that team way mover into the A-Z Team, probably because no feasible solutions could be realized by the team to stop buyer return fraud.
The bottom line is Amazon simply doesn't care, and with 60% of sales on the site coming from 3rd party sellers, and 94% of all sellers using FBA, abusive buyers can quietly be allowed to exist with the RFS plan in place.
Seller_CW0P5hgbsiqWX
Jeff Bezos legacy, besides making billions of dollars for himself, is that he created the nation's biggest buyer return fraud site in history. If Amazon were to say we are going to do something about it, would be an admission that the company is as fault for allowing it to exist.
Amazon used to have a BUYER ABUSE PREVENTION TEAM to deal with the problem. But in 2024, that team way mover into the A-Z Team, probably because no feasible solutions could be realized by the team to stop buyer return fraud.
The bottom line is Amazon simply doesn't care, and with 60% of sales on the site coming from 3rd party sellers, and 94% of all sellers using FBA, abusive buyers can quietly be allowed to exist with the RFS plan in place.
