customer claim I sent wrong item and request return. Open return request link gets page not found
Under action I have 1 open return request. When I click on it I get
I'm an amazon.ca seller and this was sold on .com.
This customer claim I sent wrong book even though I know I sent the right one. I ony have 1 of that book and I only had 3 amazon.com order for that month and I'm very careful when its .com sale.
To the point, how do I process this return when I get the error as shown above?
Also, customer claim I sent wrong book...what happens if person sends me back some random garbage?
I started not too long ago on amazon however I have process over 3k items on ebay with no negative feedback or returns. The % of return here is concerning...
1 reply
Daryl_Amazon
Hey @Seller_cQNl3aJNsP6YS,
Did you open a case with seller support? I see that your last case opened with them was on 8/20, this seems to be a UI issue within our platform.
Is this still an ongoing issue? We could further escalate the matter if you have already contacted seller support.
Let me know, more than willing to assist here.
Daryl
