Suspended for high ODR in April this year and still Amazon wont reinstate my account
Hello Im hoping somebody can urgently help me. Our Canadian account was suspended back in April this year of a 5% ODR rate and 60 days later we are now on 0% ODR despite this we have appealed many times and our appeal has been rejected by Amazon to the point that they now say our suspension is permanent. I have been banging my head against the wall to reinstate my account and perhaps I wasn’t sure about how to put an action plan forward but as it was my first time I just failed at it I guess, and now I just cant get it back up! Everytime I send an action plan it takes weeks or even months for them to answer me and I just feel Im at their mercy and its not getting sorted at all! Anybody with an action plan of some sort that can help me I would be very thankful! thanks peeps!!
25 replies
Seller_bWU6w5XvXmIfs
Why didn’t you ask for help with your appeal on the forum before it was too late?
It is very easy to get reinstated after suspensions caused by ODR.
You can still get reinstated with a perfect POA sent to the Executive Excalations Department.
I would advise you to post your appeal/ POA here for feedback and also describe, what kind of defects resulted in your ODR exceeding the target.
Seller_bANqxvlJg20j9
Also just to let you know this is the email I received recently from the seller performance:
Hello,
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Sincerely,
Seller Performance Team
Amazon.ca
Seller_bANqxvlJg20j9
Hello can you also check whats missing? thanks
Seller_3N7yVnTXPzLkL
A major cause of lost or damaged shipments is poor packaging.
A major cause of A-Z claims is poor response to buyer concerns.
These are areas which a meaningful plan might have included.
Other areas might be a function of your products and sourcing. For example, some products obtained through liquidation channels are not NEW or Like NEW because of packaging damage.
Suspended for high ODR in April this year and still Amazon wont reinstate my account
Hello Im hoping somebody can urgently help me. Our Canadian account was suspended back in April this year of a 5% ODR rate and 60 days later we are now on 0% ODR despite this we have appealed many times and our appeal has been rejected by Amazon to the point that they now say our suspension is permanent. I have been banging my head against the wall to reinstate my account and perhaps I wasn’t sure about how to put an action plan forward but as it was my first time I just failed at it I guess, and now I just cant get it back up! Everytime I send an action plan it takes weeks or even months for them to answer me and I just feel Im at their mercy and its not getting sorted at all! Anybody with an action plan of some sort that can help me I would be very thankful! thanks peeps!!
Suspended for high ODR in April this year and still Amazon wont reinstate my account
Hello Im hoping somebody can urgently help me. Our Canadian account was suspended back in April this year of a 5% ODR rate and 60 days later we are now on 0% ODR despite this we have appealed many times and our appeal has been rejected by Amazon to the point that they now say our suspension is permanent. I have been banging my head against the wall to reinstate my account and perhaps I wasn’t sure about how to put an action plan forward but as it was my first time I just failed at it I guess, and now I just cant get it back up! Everytime I send an action plan it takes weeks or even months for them to answer me and I just feel Im at their mercy and its not getting sorted at all! Anybody with an action plan of some sort that can help me I would be very thankful! thanks peeps!!
25 replies
25 replies
Seller_bWU6w5XvXmIfs
Why didn’t you ask for help with your appeal on the forum before it was too late?
It is very easy to get reinstated after suspensions caused by ODR.
You can still get reinstated with a perfect POA sent to the Executive Excalations Department.
I would advise you to post your appeal/ POA here for feedback and also describe, what kind of defects resulted in your ODR exceeding the target.
Seller_bANqxvlJg20j9
Also just to let you know this is the email I received recently from the seller performance:
Hello,
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Sincerely,
Seller Performance Team
Amazon.ca
Seller_bANqxvlJg20j9
Hello can you also check whats missing? thanks
Seller_3N7yVnTXPzLkL
A major cause of lost or damaged shipments is poor packaging.
A major cause of A-Z claims is poor response to buyer concerns.
These are areas which a meaningful plan might have included.
Other areas might be a function of your products and sourcing. For example, some products obtained through liquidation channels are not NEW or Like NEW because of packaging damage.
Seller_bWU6w5XvXmIfs
Why didn’t you ask for help with your appeal on the forum before it was too late?
It is very easy to get reinstated after suspensions caused by ODR.
You can still get reinstated with a perfect POA sent to the Executive Excalations Department.
I would advise you to post your appeal/ POA here for feedback and also describe, what kind of defects resulted in your ODR exceeding the target.
Seller_bWU6w5XvXmIfs
Why didn’t you ask for help with your appeal on the forum before it was too late?
It is very easy to get reinstated after suspensions caused by ODR.
You can still get reinstated with a perfect POA sent to the Executive Excalations Department.
I would advise you to post your appeal/ POA here for feedback and also describe, what kind of defects resulted in your ODR exceeding the target.
Seller_bANqxvlJg20j9
Also just to let you know this is the email I received recently from the seller performance:
Hello,
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Sincerely,
Seller Performance Team
Amazon.ca
Seller_bANqxvlJg20j9
Also just to let you know this is the email I received recently from the seller performance:
Hello,
Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.
We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.
The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.
Sincerely,
Seller Performance Team
Amazon.ca
Seller_bANqxvlJg20j9
Hello can you also check whats missing? thanks
Seller_bANqxvlJg20j9
Hello can you also check whats missing? thanks
Seller_3N7yVnTXPzLkL
A major cause of lost or damaged shipments is poor packaging.
A major cause of A-Z claims is poor response to buyer concerns.
These are areas which a meaningful plan might have included.
Other areas might be a function of your products and sourcing. For example, some products obtained through liquidation channels are not NEW or Like NEW because of packaging damage.
Seller_3N7yVnTXPzLkL
A major cause of lost or damaged shipments is poor packaging.
A major cause of A-Z claims is poor response to buyer concerns.
These are areas which a meaningful plan might have included.
Other areas might be a function of your products and sourcing. For example, some products obtained through liquidation channels are not NEW or Like NEW because of packaging damage.
