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Read onlyMy account has been deactivated as I failed to upload documents for identity verification as part of the inform consumers act
I have these documents to upload, the problem is a link within seller central
On the account health page I click the link for "Identity"
However, it does not take me to a page where I can upload
It takes me to the "Get Help" page to open a case
I have been trying to get this fixed with support for over 4 weeks with no success
The issue is with an incorrect link on the page in my seller central
Is there an alternative place within seller central that I can upload these documents? Or is there a technical support team I can contact to get the link fixed?
Hello @Seller_YDl5CRRUtB8k4,
Thank you for posting your concerns with verification.
My account has been deactivated as I failed to upload documents for identity verification as part of the inform consumers act
I have these documents to upload, the problem is a link within seller central
On the account health page I click the link for "Identity"
However, it does not take me to a page where I can upload
It takes me to the "Get Help" page to open a case
When you're on the account health page, does it state reverify? If so creating a case with one of our support teams will help as the information needs to be passed to the appropriate teams for further review. Can you provide the case ID that was created when you opened your case?
The issue is with an incorrect link on the page in my seller central
Is there an alternative place within seller central that I can upload these documents? Or is there a technical support team I can contact to get the link fixed?
Creating the above mentioned case is the only path forward from this situation, as noted once we can review your case and verify the situation, we can offer more information, or ensure the appropriate teams are involved.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.