Writing a Plan of Action for Late Shipment Rate
Hello, I recently have gotten a warning from Amazon about my late shipment rate. The cause of this was sometimes we would be out of inventory for products and this was not updated with our Amazon’s Inventory. So we would contact our supplier and try to expedite a shipment to us so that we could fulfill the order instead of cancelling the order, this would sometimes result in a late shipments.
Now the two solutions I have is to better update my inventory on Amazon to more accurately only see products that we can verify are in stock. (which I am in the process of doing and have set my account to inactive while I implement this fix).
And update my handling time for products to account for the lead time to purchase the product from my supplier.
I am not good at all at writing a plan of action, how would i use this information to successfully write a plan of action that Amazon will approve?
They are asking for this information:
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at (https://sellercentral.amazon.ca/gp/help/200285190).
What’s next?
Send a plan of action within 72 hours that explains:
– The root cause(s) of the late shipment confirmations
– The actions you have taken to resolve the late shipment confirmations
– The steps you have taken to prevent late shipment confirmations going forward
Writing a Plan of Action for Late Shipment Rate
Hello, I recently have gotten a warning from Amazon about my late shipment rate. The cause of this was sometimes we would be out of inventory for products and this was not updated with our Amazon’s Inventory. So we would contact our supplier and try to expedite a shipment to us so that we could fulfill the order instead of cancelling the order, this would sometimes result in a late shipments.
Now the two solutions I have is to better update my inventory on Amazon to more accurately only see products that we can verify are in stock. (which I am in the process of doing and have set my account to inactive while I implement this fix).
And update my handling time for products to account for the lead time to purchase the product from my supplier.
I am not good at all at writing a plan of action, how would i use this information to successfully write a plan of action that Amazon will approve?
They are asking for this information:
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at (https://sellercentral.amazon.ca/gp/help/200285190).
What’s next?
Send a plan of action within 72 hours that explains:
– The root cause(s) of the late shipment confirmations
– The actions you have taken to resolve the late shipment confirmations
– The steps you have taken to prevent late shipment confirmations going forward
9 replies
Seller_bWU6w5XvXmIfs
I am sorry to hear that you received a pre-suspension notice from Amazon. You will need to write a Plan of Action, in which you tell them, what you have done to address the issue and how will you prevent this from happening again.
The appeal shouldn’t focus on specific orders but talk about the issue in general.
Here is an example POA for a suspension due to the Late Shipment Rate exceeding the 4% target. You can write a similar one based on it and then post it here for feedback.
Don’t copy the entire generic sentences but use your own words and talk about your specific situation:
Chris_Amazon
Hello @ThomasSmith,
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
My account was suspended & account balance is frozen due to a template error that I had which resulted in a few orders getting shipped out late, than my account was suspended for going over the late shipment rate. I immediately submitted a response to my case and was asked for further information to which I immediately responded too and now it’s been over 7 business days and I have not heard back from seller-performance@amazon.com and my account is still suspended my funds are still frozen (OVER…
Chris H
Writing a Plan of Action for Late Shipment Rate
Hello, I recently have gotten a warning from Amazon about my late shipment rate. The cause of this was sometimes we would be out of inventory for products and this was not updated with our Amazon’s Inventory. So we would contact our supplier and try to expedite a shipment to us so that we could fulfill the order instead of cancelling the order, this would sometimes result in a late shipments.
Now the two solutions I have is to better update my inventory on Amazon to more accurately only see products that we can verify are in stock. (which I am in the process of doing and have set my account to inactive while I implement this fix).
And update my handling time for products to account for the lead time to purchase the product from my supplier.
I am not good at all at writing a plan of action, how would i use this information to successfully write a plan of action that Amazon will approve?
They are asking for this information:
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at (https://sellercentral.amazon.ca/gp/help/200285190).
What’s next?
Send a plan of action within 72 hours that explains:
– The root cause(s) of the late shipment confirmations
– The actions you have taken to resolve the late shipment confirmations
– The steps you have taken to prevent late shipment confirmations going forward
Writing a Plan of Action for Late Shipment Rate
Hello, I recently have gotten a warning from Amazon about my late shipment rate. The cause of this was sometimes we would be out of inventory for products and this was not updated with our Amazon’s Inventory. So we would contact our supplier and try to expedite a shipment to us so that we could fulfill the order instead of cancelling the order, this would sometimes result in a late shipments.
Now the two solutions I have is to better update my inventory on Amazon to more accurately only see products that we can verify are in stock. (which I am in the process of doing and have set my account to inactive while I implement this fix).
And update my handling time for products to account for the lead time to purchase the product from my supplier.
I am not good at all at writing a plan of action, how would i use this information to successfully write a plan of action that Amazon will approve?
They are asking for this information:
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at (https://sellercentral.amazon.ca/gp/help/200285190).
What’s next?
Send a plan of action within 72 hours that explains:
– The root cause(s) of the late shipment confirmations
– The actions you have taken to resolve the late shipment confirmations
– The steps you have taken to prevent late shipment confirmations going forward
Writing a Plan of Action for Late Shipment Rate
Hello, I recently have gotten a warning from Amazon about my late shipment rate. The cause of this was sometimes we would be out of inventory for products and this was not updated with our Amazon’s Inventory. So we would contact our supplier and try to expedite a shipment to us so that we could fulfill the order instead of cancelling the order, this would sometimes result in a late shipments.
Now the two solutions I have is to better update my inventory on Amazon to more accurately only see products that we can verify are in stock. (which I am in the process of doing and have set my account to inactive while I implement this fix).
And update my handling time for products to account for the lead time to purchase the product from my supplier.
I am not good at all at writing a plan of action, how would i use this information to successfully write a plan of action that Amazon will approve?
They are asking for this information:
More than 4% of orders were confirmed to have been shipped late. Late shipment rate should not exceed 4% and is calculated over 10 and 30 day windows. Amazon’s Late Shipment Rate Policy can be found at (https://sellercentral.amazon.ca/gp/help/200285190).
What’s next?
Send a plan of action within 72 hours that explains:
– The root cause(s) of the late shipment confirmations
– The actions you have taken to resolve the late shipment confirmations
– The steps you have taken to prevent late shipment confirmations going forward
9 replies
9 replies
Seller_bWU6w5XvXmIfs
I am sorry to hear that you received a pre-suspension notice from Amazon. You will need to write a Plan of Action, in which you tell them, what you have done to address the issue and how will you prevent this from happening again.
The appeal shouldn’t focus on specific orders but talk about the issue in general.
Here is an example POA for a suspension due to the Late Shipment Rate exceeding the 4% target. You can write a similar one based on it and then post it here for feedback.
Don’t copy the entire generic sentences but use your own words and talk about your specific situation:
Chris_Amazon
Hello @ThomasSmith,
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
My account was suspended & account balance is frozen due to a template error that I had which resulted in a few orders getting shipped out late, than my account was suspended for going over the late shipment rate. I immediately submitted a response to my case and was asked for further information to which I immediately responded too and now it’s been over 7 business days and I have not heard back from seller-performance@amazon.com and my account is still suspended my funds are still frozen (OVER…
Chris H
Seller_bWU6w5XvXmIfs
I am sorry to hear that you received a pre-suspension notice from Amazon. You will need to write a Plan of Action, in which you tell them, what you have done to address the issue and how will you prevent this from happening again.
The appeal shouldn’t focus on specific orders but talk about the issue in general.
Here is an example POA for a suspension due to the Late Shipment Rate exceeding the 4% target. You can write a similar one based on it and then post it here for feedback.
Don’t copy the entire generic sentences but use your own words and talk about your specific situation:
Seller_bWU6w5XvXmIfs
I am sorry to hear that you received a pre-suspension notice from Amazon. You will need to write a Plan of Action, in which you tell them, what you have done to address the issue and how will you prevent this from happening again.
The appeal shouldn’t focus on specific orders but talk about the issue in general.
Here is an example POA for a suspension due to the Late Shipment Rate exceeding the 4% target. You can write a similar one based on it and then post it here for feedback.
Don’t copy the entire generic sentences but use your own words and talk about your specific situation:
Chris_Amazon
Hello @ThomasSmith,
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
My account was suspended & account balance is frozen due to a template error that I had which resulted in a few orders getting shipped out late, than my account was suspended for going over the late shipment rate. I immediately submitted a response to my case and was asked for further information to which I immediately responded too and now it’s been over 7 business days and I have not heard back from seller-performance@amazon.com and my account is still suspended my funds are still frozen (OVER…
Chris H
Chris_Amazon
Hello @ThomasSmith,
We are closing this thread. Please only create a single thread per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking. You may continue the discussion at the link posted below.
My account was suspended & account balance is frozen due to a template error that I had which resulted in a few orders getting shipped out late, than my account was suspended for going over the late shipment rate. I immediately submitted a response to my case and was asked for further information to which I immediately responded too and now it’s been over 7 business days and I have not heard back from seller-performance@amazon.com and my account is still suspended my funds are still frozen (OVER…
Chris H
