Amazon has overrided all my sizes to "1 Count (Pack of 1)" and now all child variations are broken into independent listings.
This has to be the most absurd thing I have seen as an Amazon FBA seller.
I sell 3 sizes of a product: small, medium, large. They are 3 child listings under a size-variation Parent. A few days ago I realized my listings were suddenly messed up, the "Medium" size suddenly became split into it's own listing along with any reviews associated with it. The "Small" and "Large" child ASINs were still part of the same parent, BUT the "Large" was now showing "1 Count (Pack of 1)" instead of Large.
I wrote to Seller Support asking to fix the size name back to Large, and a separate case to fix the split listing back into the parent. I have not heard back on the latter.
Boy, oh boy... so they respond and say that the Large cannot be changed because it makes more sense to customer. I am still trying to argue that for a "Size" selector to say the options are "Small" or "1 Count (Pack of 1)" is nonsense. But that is the least of my worries now...
So I take matters into my own hands and upload a variation adjustment to update the size and the child-parent relationships back referencing the existing ASINS, etc. and now ALL OF MY VARIATIONS are forced into the size "1 Count (Pack of 1)".
Because ALL of them have the same EXACT size name, they break the rule of child ASINs cannot have the same variation attribute (i.e. they cannot all be called the same exact thing "1 Count (Pack of 1)") and now have split all into their own independent listings. GREAT.
Please someone give me advice, how the heck to I get my sizes to accurately describe the SIZE instead of the QUANTITY so that I can re-unite my 3 sizes into a parent listing?
Amazon has overrided all my sizes to "1 Count (Pack of 1)" and now all child variations are broken into independent listings.
This has to be the most absurd thing I have seen as an Amazon FBA seller.
I sell 3 sizes of a product: small, medium, large. They are 3 child listings under a size-variation Parent. A few days ago I realized my listings were suddenly messed up, the "Medium" size suddenly became split into it's own listing along with any reviews associated with it. The "Small" and "Large" child ASINs were still part of the same parent, BUT the "Large" was now showing "1 Count (Pack of 1)" instead of Large.
I wrote to Seller Support asking to fix the size name back to Large, and a separate case to fix the split listing back into the parent. I have not heard back on the latter.
Boy, oh boy... so they respond and say that the Large cannot be changed because it makes more sense to customer. I am still trying to argue that for a "Size" selector to say the options are "Small" or "1 Count (Pack of 1)" is nonsense. But that is the least of my worries now...
So I take matters into my own hands and upload a variation adjustment to update the size and the child-parent relationships back referencing the existing ASINS, etc. and now ALL OF MY VARIATIONS are forced into the size "1 Count (Pack of 1)".
Because ALL of them have the same EXACT size name, they break the rule of child ASINs cannot have the same variation attribute (i.e. they cannot all be called the same exact thing "1 Count (Pack of 1)") and now have split all into their own independent listings. GREAT.
Please someone give me advice, how the heck to I get my sizes to accurately describe the SIZE instead of the QUANTITY so that I can re-unite my 3 sizes into a parent listing?
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
12 replies
Seller_mUE1IJsU3nm3r
@Seller_lVeQ6KqpvIxka I saw that you had a similar issue 4 months ago but all your threads are locked so I cannot reply or contact you. Can you let me know if you ever resolved this, and how? Thank you so much.
Seller_IIhMkCogECInS
Sorry to hear you're dealing with this. The only thing i can recommend is to call customer support (preferably under the brand registry page if you are brand registered) and see if they can connect you to the catalog team since they are the team that is making those changes. Once you explain to support whats going on they will probably just connect you anyways but they are the only ones that can fix the issue unless you get a mod on here to help you out. Amazon catalog team is taking a lot of liberties with everyones listings and changing them so that they make more sense to the customer which usually dosent make since for us, the sellers. Hope that helped. Have a good one!
Seller_oToOHUHbpdPio
We have dealt with this issue before too. The only solution for us is usually to get SAS involved. If someone finds an easy fix, I would be curious to hear it.
Seller_aUbEyzlSSnsDJ
You may not like this but with amazon involved now I would relist. Why because either amazon has a problem, or someone is messing with you. This is how some Hijacks start. See if you can contact the catalog team first. Good Luck.
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_hRcW3boFdNOVe
It sounds like you're dealing with a common but frustrating issue on Amazon where your product size have been incorrectly standardized to a "One count (pack of one)," disrupting your intended variation groups. Here are a few steps and suggestions that may help resolve this issue:
Continue to Engage Amazon Support: Persistently contact Amazon Seller Support. It can be time-consuming but escalating the issue through reopening the same tickets often eventually yields results. Ensure each communication clearly outlines the problem and what you want the resolution to be.
Utilize A+ Content and Brand Story: To mitigate the impact of the variation issues on customer experience and conversion, use Enhanced Brand Content (EBC) or A+ content, and brand story extensively. These tools allow you to better showcase the variety of your products through comparison charts and rich imagery.
Consider Adjusting Product Listing Variations: If Amazon insists on the "One count (pack of one)" format, consider restructuring how you present product variations like color or style to group the listings.
Optimize Your Brand Store: Use your brand store to list and explain all available product variations comprehensively. This space offers a great opportunity to educate and convert customers from browsing to purchasing by providing a complete picture of the product range and options available.
In summary, it's essential to leverage all available tools and persist in your communications with Amazon to rectify such issues.
Seller_4mVhfAJSPj93Z
A similar thing happened to us a few years ago. We listed under three existing size variations of jeans created by other sellers (24, 25, and 28) and all of the existing child variations ranging from 24 to 32 somehow became a single child variation of size 24-32. And no, I'm not kidding. I wish I was.
After we opened a case, it was closed by some incompetent clown in seller support, so we re-opened it, called again when it was closed, and after probably 15 hours spent speaking to phone agents and 5 cases (which we had to open when we missed the 5-day window to re-open the preceding cases), we surrendered to the epic shitshow that Amazon has become, created a removal order, and made more money selling the jeans on eBay.
To this day, the item still has a single size variation called 24-32, and there are sellers still active on the listing, apparently unaware that the reason their jeans aren't selling is because buyers have no idea what in holy hell size 24-32 means lol.
We are looking forward to the day sometime this summer when we sell down most of our remaining 300 items of FBA inventory and no longer have to deal with the hellscape of selling on a platform where pretty close to 98% of the seller support agents seem to have no idea what they're doing, and yet are still somehow collecting a paycheck.
Seller_oDXVaydIpi3Hi
I believe Amazon could (and should) fire 90% of its BPO support staff and invest more into its FCs and everyones experience would be better. They could buy any cheap defunct mall in the midwest very cheap, make it a support complex and hire 1000 english speaking support people with an IQ over 80 and things would improve dramatically. Give each one of them 5 BPO employees they babysit. There Amazon, I just saved you billions with another one of my ideas.
Amazon has overrided all my sizes to "1 Count (Pack of 1)" and now all child variations are broken into independent listings.
This has to be the most absurd thing I have seen as an Amazon FBA seller.
I sell 3 sizes of a product: small, medium, large. They are 3 child listings under a size-variation Parent. A few days ago I realized my listings were suddenly messed up, the "Medium" size suddenly became split into it's own listing along with any reviews associated with it. The "Small" and "Large" child ASINs were still part of the same parent, BUT the "Large" was now showing "1 Count (Pack of 1)" instead of Large.
I wrote to Seller Support asking to fix the size name back to Large, and a separate case to fix the split listing back into the parent. I have not heard back on the latter.
Boy, oh boy... so they respond and say that the Large cannot be changed because it makes more sense to customer. I am still trying to argue that for a "Size" selector to say the options are "Small" or "1 Count (Pack of 1)" is nonsense. But that is the least of my worries now...
So I take matters into my own hands and upload a variation adjustment to update the size and the child-parent relationships back referencing the existing ASINS, etc. and now ALL OF MY VARIATIONS are forced into the size "1 Count (Pack of 1)".
Because ALL of them have the same EXACT size name, they break the rule of child ASINs cannot have the same variation attribute (i.e. they cannot all be called the same exact thing "1 Count (Pack of 1)") and now have split all into their own independent listings. GREAT.
Please someone give me advice, how the heck to I get my sizes to accurately describe the SIZE instead of the QUANTITY so that I can re-unite my 3 sizes into a parent listing?
Amazon has overrided all my sizes to "1 Count (Pack of 1)" and now all child variations are broken into independent listings.
This has to be the most absurd thing I have seen as an Amazon FBA seller.
I sell 3 sizes of a product: small, medium, large. They are 3 child listings under a size-variation Parent. A few days ago I realized my listings were suddenly messed up, the "Medium" size suddenly became split into it's own listing along with any reviews associated with it. The "Small" and "Large" child ASINs were still part of the same parent, BUT the "Large" was now showing "1 Count (Pack of 1)" instead of Large.
I wrote to Seller Support asking to fix the size name back to Large, and a separate case to fix the split listing back into the parent. I have not heard back on the latter.
Boy, oh boy... so they respond and say that the Large cannot be changed because it makes more sense to customer. I am still trying to argue that for a "Size" selector to say the options are "Small" or "1 Count (Pack of 1)" is nonsense. But that is the least of my worries now...
So I take matters into my own hands and upload a variation adjustment to update the size and the child-parent relationships back referencing the existing ASINS, etc. and now ALL OF MY VARIATIONS are forced into the size "1 Count (Pack of 1)".
Because ALL of them have the same EXACT size name, they break the rule of child ASINs cannot have the same variation attribute (i.e. they cannot all be called the same exact thing "1 Count (Pack of 1)") and now have split all into their own independent listings. GREAT.
Please someone give me advice, how the heck to I get my sizes to accurately describe the SIZE instead of the QUANTITY so that I can re-unite my 3 sizes into a parent listing?
Amazon has overrided all my sizes to "1 Count (Pack of 1)" and now all child variations are broken into independent listings.
This has to be the most absurd thing I have seen as an Amazon FBA seller.
I sell 3 sizes of a product: small, medium, large. They are 3 child listings under a size-variation Parent. A few days ago I realized my listings were suddenly messed up, the "Medium" size suddenly became split into it's own listing along with any reviews associated with it. The "Small" and "Large" child ASINs were still part of the same parent, BUT the "Large" was now showing "1 Count (Pack of 1)" instead of Large.
I wrote to Seller Support asking to fix the size name back to Large, and a separate case to fix the split listing back into the parent. I have not heard back on the latter.
Boy, oh boy... so they respond and say that the Large cannot be changed because it makes more sense to customer. I am still trying to argue that for a "Size" selector to say the options are "Small" or "1 Count (Pack of 1)" is nonsense. But that is the least of my worries now...
So I take matters into my own hands and upload a variation adjustment to update the size and the child-parent relationships back referencing the existing ASINS, etc. and now ALL OF MY VARIATIONS are forced into the size "1 Count (Pack of 1)".
Because ALL of them have the same EXACT size name, they break the rule of child ASINs cannot have the same variation attribute (i.e. they cannot all be called the same exact thing "1 Count (Pack of 1)") and now have split all into their own independent listings. GREAT.
Please someone give me advice, how the heck to I get my sizes to accurately describe the SIZE instead of the QUANTITY so that I can re-unite my 3 sizes into a parent listing?
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
12 replies
12 replies
Seller_mUE1IJsU3nm3r
@Seller_lVeQ6KqpvIxka I saw that you had a similar issue 4 months ago but all your threads are locked so I cannot reply or contact you. Can you let me know if you ever resolved this, and how? Thank you so much.
Seller_IIhMkCogECInS
Sorry to hear you're dealing with this. The only thing i can recommend is to call customer support (preferably under the brand registry page if you are brand registered) and see if they can connect you to the catalog team since they are the team that is making those changes. Once you explain to support whats going on they will probably just connect you anyways but they are the only ones that can fix the issue unless you get a mod on here to help you out. Amazon catalog team is taking a lot of liberties with everyones listings and changing them so that they make more sense to the customer which usually dosent make since for us, the sellers. Hope that helped. Have a good one!
Seller_oToOHUHbpdPio
We have dealt with this issue before too. The only solution for us is usually to get SAS involved. If someone finds an easy fix, I would be curious to hear it.
Seller_aUbEyzlSSnsDJ
You may not like this but with amazon involved now I would relist. Why because either amazon has a problem, or someone is messing with you. This is how some Hijacks start. See if you can contact the catalog team first. Good Luck.
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_hRcW3boFdNOVe
It sounds like you're dealing with a common but frustrating issue on Amazon where your product size have been incorrectly standardized to a "One count (pack of one)," disrupting your intended variation groups. Here are a few steps and suggestions that may help resolve this issue:
Continue to Engage Amazon Support: Persistently contact Amazon Seller Support. It can be time-consuming but escalating the issue through reopening the same tickets often eventually yields results. Ensure each communication clearly outlines the problem and what you want the resolution to be.
Utilize A+ Content and Brand Story: To mitigate the impact of the variation issues on customer experience and conversion, use Enhanced Brand Content (EBC) or A+ content, and brand story extensively. These tools allow you to better showcase the variety of your products through comparison charts and rich imagery.
Consider Adjusting Product Listing Variations: If Amazon insists on the "One count (pack of one)" format, consider restructuring how you present product variations like color or style to group the listings.
Optimize Your Brand Store: Use your brand store to list and explain all available product variations comprehensively. This space offers a great opportunity to educate and convert customers from browsing to purchasing by providing a complete picture of the product range and options available.
In summary, it's essential to leverage all available tools and persist in your communications with Amazon to rectify such issues.
Seller_4mVhfAJSPj93Z
A similar thing happened to us a few years ago. We listed under three existing size variations of jeans created by other sellers (24, 25, and 28) and all of the existing child variations ranging from 24 to 32 somehow became a single child variation of size 24-32. And no, I'm not kidding. I wish I was.
After we opened a case, it was closed by some incompetent clown in seller support, so we re-opened it, called again when it was closed, and after probably 15 hours spent speaking to phone agents and 5 cases (which we had to open when we missed the 5-day window to re-open the preceding cases), we surrendered to the epic shitshow that Amazon has become, created a removal order, and made more money selling the jeans on eBay.
To this day, the item still has a single size variation called 24-32, and there are sellers still active on the listing, apparently unaware that the reason their jeans aren't selling is because buyers have no idea what in holy hell size 24-32 means lol.
We are looking forward to the day sometime this summer when we sell down most of our remaining 300 items of FBA inventory and no longer have to deal with the hellscape of selling on a platform where pretty close to 98% of the seller support agents seem to have no idea what they're doing, and yet are still somehow collecting a paycheck.
Seller_oDXVaydIpi3Hi
I believe Amazon could (and should) fire 90% of its BPO support staff and invest more into its FCs and everyones experience would be better. They could buy any cheap defunct mall in the midwest very cheap, make it a support complex and hire 1000 english speaking support people with an IQ over 80 and things would improve dramatically. Give each one of them 5 BPO employees they babysit. There Amazon, I just saved you billions with another one of my ideas.
Seller_mUE1IJsU3nm3r
@Seller_lVeQ6KqpvIxka I saw that you had a similar issue 4 months ago but all your threads are locked so I cannot reply or contact you. Can you let me know if you ever resolved this, and how? Thank you so much.
Seller_mUE1IJsU3nm3r
@Seller_lVeQ6KqpvIxka I saw that you had a similar issue 4 months ago but all your threads are locked so I cannot reply or contact you. Can you let me know if you ever resolved this, and how? Thank you so much.
Seller_IIhMkCogECInS
Sorry to hear you're dealing with this. The only thing i can recommend is to call customer support (preferably under the brand registry page if you are brand registered) and see if they can connect you to the catalog team since they are the team that is making those changes. Once you explain to support whats going on they will probably just connect you anyways but they are the only ones that can fix the issue unless you get a mod on here to help you out. Amazon catalog team is taking a lot of liberties with everyones listings and changing them so that they make more sense to the customer which usually dosent make since for us, the sellers. Hope that helped. Have a good one!
Seller_IIhMkCogECInS
Sorry to hear you're dealing with this. The only thing i can recommend is to call customer support (preferably under the brand registry page if you are brand registered) and see if they can connect you to the catalog team since they are the team that is making those changes. Once you explain to support whats going on they will probably just connect you anyways but they are the only ones that can fix the issue unless you get a mod on here to help you out. Amazon catalog team is taking a lot of liberties with everyones listings and changing them so that they make more sense to the customer which usually dosent make since for us, the sellers. Hope that helped. Have a good one!
Seller_oToOHUHbpdPio
We have dealt with this issue before too. The only solution for us is usually to get SAS involved. If someone finds an easy fix, I would be curious to hear it.
Seller_oToOHUHbpdPio
We have dealt with this issue before too. The only solution for us is usually to get SAS involved. If someone finds an easy fix, I would be curious to hear it.
Seller_aUbEyzlSSnsDJ
You may not like this but with amazon involved now I would relist. Why because either amazon has a problem, or someone is messing with you. This is how some Hijacks start. See if you can contact the catalog team first. Good Luck.
Seller_aUbEyzlSSnsDJ
You may not like this but with amazon involved now I would relist. Why because either amazon has a problem, or someone is messing with you. This is how some Hijacks start. See if you can contact the catalog team first. Good Luck.
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_mUE1IJsU3nm3r
I was able to identify the cause, which is that an internal Amazon team decided to override my size description of each child ASIN to the same value of "1 Count (Pack of 1)" and this caused the size variation theme to be in conflict because, well, they are all the same exact size description.
This caused the child ASINs to split into their own listing. I continued to reply on my Amazon case until I could request a phone call and spoke to someone who knew right away what the issue was. This seems to be common. Once they were able to fix the size descriptions back to what they should be, I was able to re-merge the child ASINs via variation wizard/flat file upload.
TL;DR the parent-child relationship broke because of someone at Amazon overiding the sizes to the same thing. Once I fixed the sizes via SS, I was able to re-merge the listing under a single parent and restore all reviews in one listing.
Thanks,
Mesa Trading
Seller_hRcW3boFdNOVe
It sounds like you're dealing with a common but frustrating issue on Amazon where your product size have been incorrectly standardized to a "One count (pack of one)," disrupting your intended variation groups. Here are a few steps and suggestions that may help resolve this issue:
Continue to Engage Amazon Support: Persistently contact Amazon Seller Support. It can be time-consuming but escalating the issue through reopening the same tickets often eventually yields results. Ensure each communication clearly outlines the problem and what you want the resolution to be.
Utilize A+ Content and Brand Story: To mitigate the impact of the variation issues on customer experience and conversion, use Enhanced Brand Content (EBC) or A+ content, and brand story extensively. These tools allow you to better showcase the variety of your products through comparison charts and rich imagery.
Consider Adjusting Product Listing Variations: If Amazon insists on the "One count (pack of one)" format, consider restructuring how you present product variations like color or style to group the listings.
Optimize Your Brand Store: Use your brand store to list and explain all available product variations comprehensively. This space offers a great opportunity to educate and convert customers from browsing to purchasing by providing a complete picture of the product range and options available.
In summary, it's essential to leverage all available tools and persist in your communications with Amazon to rectify such issues.
Seller_hRcW3boFdNOVe
It sounds like you're dealing with a common but frustrating issue on Amazon where your product size have been incorrectly standardized to a "One count (pack of one)," disrupting your intended variation groups. Here are a few steps and suggestions that may help resolve this issue:
Continue to Engage Amazon Support: Persistently contact Amazon Seller Support. It can be time-consuming but escalating the issue through reopening the same tickets often eventually yields results. Ensure each communication clearly outlines the problem and what you want the resolution to be.
Utilize A+ Content and Brand Story: To mitigate the impact of the variation issues on customer experience and conversion, use Enhanced Brand Content (EBC) or A+ content, and brand story extensively. These tools allow you to better showcase the variety of your products through comparison charts and rich imagery.
Consider Adjusting Product Listing Variations: If Amazon insists on the "One count (pack of one)" format, consider restructuring how you present product variations like color or style to group the listings.
Optimize Your Brand Store: Use your brand store to list and explain all available product variations comprehensively. This space offers a great opportunity to educate and convert customers from browsing to purchasing by providing a complete picture of the product range and options available.
In summary, it's essential to leverage all available tools and persist in your communications with Amazon to rectify such issues.
Seller_4mVhfAJSPj93Z
A similar thing happened to us a few years ago. We listed under three existing size variations of jeans created by other sellers (24, 25, and 28) and all of the existing child variations ranging from 24 to 32 somehow became a single child variation of size 24-32. And no, I'm not kidding. I wish I was.
After we opened a case, it was closed by some incompetent clown in seller support, so we re-opened it, called again when it was closed, and after probably 15 hours spent speaking to phone agents and 5 cases (which we had to open when we missed the 5-day window to re-open the preceding cases), we surrendered to the epic shitshow that Amazon has become, created a removal order, and made more money selling the jeans on eBay.
To this day, the item still has a single size variation called 24-32, and there are sellers still active on the listing, apparently unaware that the reason their jeans aren't selling is because buyers have no idea what in holy hell size 24-32 means lol.
We are looking forward to the day sometime this summer when we sell down most of our remaining 300 items of FBA inventory and no longer have to deal with the hellscape of selling on a platform where pretty close to 98% of the seller support agents seem to have no idea what they're doing, and yet are still somehow collecting a paycheck.
Seller_4mVhfAJSPj93Z
A similar thing happened to us a few years ago. We listed under three existing size variations of jeans created by other sellers (24, 25, and 28) and all of the existing child variations ranging from 24 to 32 somehow became a single child variation of size 24-32. And no, I'm not kidding. I wish I was.
After we opened a case, it was closed by some incompetent clown in seller support, so we re-opened it, called again when it was closed, and after probably 15 hours spent speaking to phone agents and 5 cases (which we had to open when we missed the 5-day window to re-open the preceding cases), we surrendered to the epic shitshow that Amazon has become, created a removal order, and made more money selling the jeans on eBay.
To this day, the item still has a single size variation called 24-32, and there are sellers still active on the listing, apparently unaware that the reason their jeans aren't selling is because buyers have no idea what in holy hell size 24-32 means lol.
We are looking forward to the day sometime this summer when we sell down most of our remaining 300 items of FBA inventory and no longer have to deal with the hellscape of selling on a platform where pretty close to 98% of the seller support agents seem to have no idea what they're doing, and yet are still somehow collecting a paycheck.
Seller_oDXVaydIpi3Hi
I believe Amazon could (and should) fire 90% of its BPO support staff and invest more into its FCs and everyones experience would be better. They could buy any cheap defunct mall in the midwest very cheap, make it a support complex and hire 1000 english speaking support people with an IQ over 80 and things would improve dramatically. Give each one of them 5 BPO employees they babysit. There Amazon, I just saved you billions with another one of my ideas.
Seller_oDXVaydIpi3Hi
I believe Amazon could (and should) fire 90% of its BPO support staff and invest more into its FCs and everyones experience would be better. They could buy any cheap defunct mall in the midwest very cheap, make it a support complex and hire 1000 english speaking support people with an IQ over 80 and things would improve dramatically. Give each one of them 5 BPO employees they babysit. There Amazon, I just saved you billions with another one of my ideas.
