Hi

Is there anyone from Amazon that can help with an A-Z that has been lost? The customer made an order for several items, created a return for just one item from the order, returned just that one item using Amazons label and then claimed they sent the whole order back. I have photo's showing that we only received one item and no further tracking information for any other returns. Yet Amazon has still granted the A-Z claim and refunded the full order.

I have appealed the decision but Amazon have 'decided to uphold their original decision'. I feel like they have not even read the response I gave them.

Seller-funded: Aug 23

Order Defect Rate (ODR) impacted: Yes

Appeal by: Sep 22

Order ID: 114-5062571-6584241