Dear Seller,

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled. Funds will not be transferred to you but will stay in your account and you won’t be able to create removal orders, while we work with you to address this issue. Amazon’s Business Solutions Agreement can be found at https://sellercentral.amazon.com/gp/help/1791.

Why is this happening?

We have taken this measure because information available to us indicates that this account has misused Amazon’s services in violation of our Seller Code of Conduct (https://sellercentral.amazon.com/gp/help/G1801)

Examples of violations of the Seller Code of Conduct include, but are not limited to, attempting to manipulate sales rank, artificially inflating web traffic, or allowing other parties to act on your behalf in a way that violates Amazon’s policies.

How do I address the issue?

You need to complete virtual identity and supply chain verification over a video interview.

“In accordance with Section 3 of the Amazon Services Business Solutions Agreement, your Amazon Seller account has been deactivated and your items have been removed!”

I don't know why this is happening, my information is all real and verifiable! I submitted the information on the account status page, but no response yet!

I received this email:

"Dear Seller,

Your Amazon selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here."

And I have a question, do you think this is deliberately done so that you are first admitted to the account and then deactivated, or is it a mistake in the logic of the account registration sequence?

So I guess there is a time lag when someone checks the account by some criteria, and there may be a request for additional documents. That's normal. But it is not normal to interrupt the activity of a company that has already placed an order to the manufacturer's factory, and which at the moment has no opportunity to take up the listing because the account is deactivated.

Schedule an appointment or make the account status “Pending,” but don't put a sticking point in it. I haven't had a chance to do any listings, but I've already placed an order with the factory, and is there any way I could hurt consumers or Amazon?

I think that Amazon could think not only about its business processes, which as we can see are not always perfect, but about how we sellers try and often take risks, while paying for everything to amazon, and we are amazon's golden fund.

It’s a pity that this post will not be seen by the manager who can influence this.