FBM Returns/Refunds Questions?
Hi All,
I have some questions. My return settings and return request are below .
1-) Buyer requested return and i asked the buyer that we can make a discount if he would like to use the products but the buyer have not answered yet. Therefore If i wait a bit longer (3-5 days), what happen ? Do you think Amazon automaticly approve it ? My return setting shows ''Return Merchandise Authorization (RMA) = Seller ‘’
2-) My settings shows that ‘’ I want to offer Free Returns for none of my items ‘’ . Therefore Who will pay return shippment ?
3-) If i can not get any answer from the buyer, what i need to do ?
FBM Returns/Refunds Questions?
Hi All,
I have some questions. My return settings and return request are below .
1-) Buyer requested return and i asked the buyer that we can make a discount if he would like to use the products but the buyer have not answered yet. Therefore If i wait a bit longer (3-5 days), what happen ? Do you think Amazon automaticly approve it ? My return setting shows ''Return Merchandise Authorization (RMA) = Seller ‘’
2-) My settings shows that ‘’ I want to offer Free Returns for none of my items ‘’ . Therefore Who will pay return shippment ?
3-) If i can not get any answer from the buyer, what i need to do ?
11 replies
Seller_pBEwo8CxxHc63
No amazon will NOT automatically approve it. They will approve an AtoZ if you don’t though
You do
Approve the return
Seller_4RRTjOpWG0qkj
- approve the return or amazon will eventually refund once the buyer protests
- that’s very nice. But Amazon requires that you accept returns or at the least refund them automatically. Here are the return reasons. Some are paid by you, others by buyers. Returns are expensive
https://sellercentral.amazon.com/help/hub/reference/202080050?ref=efph_202080050_cont_202072200&locale=it-IT - approve the return. Your policy can not supersede that of amazon.
Seller_rGcQW1yb6ZWbC
Since the buyer bought it by mistake, he probably doesn’t want it even at a discounted price.
Simply approve the return. If he returns it (sometimes they don’t ever go through with it), you can file a safety claim for the inbound and outbound shipping costs, since this was buyer error and not seller error.
Seller_olet7eVOHxQZd
You must approve any return within 48 hours. You can do that and then also offer other options.
If you fail to approve the return and the buyer complains to Amazon, Amazon will issue a full refund and let the buyer keep the product.
Seller_olet7eVOHxQZd
How are you not in Amazon’s auto-authorized returns? Or do you not have a return address in the USA?
FBM Returns/Refunds Questions?
Hi All,
I have some questions. My return settings and return request are below .
1-) Buyer requested return and i asked the buyer that we can make a discount if he would like to use the products but the buyer have not answered yet. Therefore If i wait a bit longer (3-5 days), what happen ? Do you think Amazon automaticly approve it ? My return setting shows ''Return Merchandise Authorization (RMA) = Seller ‘’
2-) My settings shows that ‘’ I want to offer Free Returns for none of my items ‘’ . Therefore Who will pay return shippment ?
3-) If i can not get any answer from the buyer, what i need to do ?
FBM Returns/Refunds Questions?
Hi All,
I have some questions. My return settings and return request are below .
1-) Buyer requested return and i asked the buyer that we can make a discount if he would like to use the products but the buyer have not answered yet. Therefore If i wait a bit longer (3-5 days), what happen ? Do you think Amazon automaticly approve it ? My return setting shows ''Return Merchandise Authorization (RMA) = Seller ‘’
2-) My settings shows that ‘’ I want to offer Free Returns for none of my items ‘’ . Therefore Who will pay return shippment ?
3-) If i can not get any answer from the buyer, what i need to do ?
FBM Returns/Refunds Questions?
Hi All,
I have some questions. My return settings and return request are below .
1-) Buyer requested return and i asked the buyer that we can make a discount if he would like to use the products but the buyer have not answered yet. Therefore If i wait a bit longer (3-5 days), what happen ? Do you think Amazon automaticly approve it ? My return setting shows ''Return Merchandise Authorization (RMA) = Seller ‘’
2-) My settings shows that ‘’ I want to offer Free Returns for none of my items ‘’ . Therefore Who will pay return shippment ?
3-) If i can not get any answer from the buyer, what i need to do ?
11 replies
11 replies
Seller_pBEwo8CxxHc63
No amazon will NOT automatically approve it. They will approve an AtoZ if you don’t though
You do
Approve the return
Seller_4RRTjOpWG0qkj
- approve the return or amazon will eventually refund once the buyer protests
- that’s very nice. But Amazon requires that you accept returns or at the least refund them automatically. Here are the return reasons. Some are paid by you, others by buyers. Returns are expensive
https://sellercentral.amazon.com/help/hub/reference/202080050?ref=efph_202080050_cont_202072200&locale=it-IT - approve the return. Your policy can not supersede that of amazon.
Seller_rGcQW1yb6ZWbC
Since the buyer bought it by mistake, he probably doesn’t want it even at a discounted price.
Simply approve the return. If he returns it (sometimes they don’t ever go through with it), you can file a safety claim for the inbound and outbound shipping costs, since this was buyer error and not seller error.
Seller_olet7eVOHxQZd
You must approve any return within 48 hours. You can do that and then also offer other options.
If you fail to approve the return and the buyer complains to Amazon, Amazon will issue a full refund and let the buyer keep the product.
Seller_olet7eVOHxQZd
How are you not in Amazon’s auto-authorized returns? Or do you not have a return address in the USA?
Seller_pBEwo8CxxHc63
No amazon will NOT automatically approve it. They will approve an AtoZ if you don’t though
You do
Approve the return
Seller_pBEwo8CxxHc63
No amazon will NOT automatically approve it. They will approve an AtoZ if you don’t though
You do
Approve the return
Seller_4RRTjOpWG0qkj
- approve the return or amazon will eventually refund once the buyer protests
- that’s very nice. But Amazon requires that you accept returns or at the least refund them automatically. Here are the return reasons. Some are paid by you, others by buyers. Returns are expensive
https://sellercentral.amazon.com/help/hub/reference/202080050?ref=efph_202080050_cont_202072200&locale=it-IT - approve the return. Your policy can not supersede that of amazon.
Seller_4RRTjOpWG0qkj
- approve the return or amazon will eventually refund once the buyer protests
- that’s very nice. But Amazon requires that you accept returns or at the least refund them automatically. Here are the return reasons. Some are paid by you, others by buyers. Returns are expensive
https://sellercentral.amazon.com/help/hub/reference/202080050?ref=efph_202080050_cont_202072200&locale=it-IT - approve the return. Your policy can not supersede that of amazon.
Seller_rGcQW1yb6ZWbC
Since the buyer bought it by mistake, he probably doesn’t want it even at a discounted price.
Simply approve the return. If he returns it (sometimes they don’t ever go through with it), you can file a safety claim for the inbound and outbound shipping costs, since this was buyer error and not seller error.
Seller_rGcQW1yb6ZWbC
Since the buyer bought it by mistake, he probably doesn’t want it even at a discounted price.
Simply approve the return. If he returns it (sometimes they don’t ever go through with it), you can file a safety claim for the inbound and outbound shipping costs, since this was buyer error and not seller error.
Seller_olet7eVOHxQZd
You must approve any return within 48 hours. You can do that and then also offer other options.
If you fail to approve the return and the buyer complains to Amazon, Amazon will issue a full refund and let the buyer keep the product.
Seller_olet7eVOHxQZd
You must approve any return within 48 hours. You can do that and then also offer other options.
If you fail to approve the return and the buyer complains to Amazon, Amazon will issue a full refund and let the buyer keep the product.
Seller_olet7eVOHxQZd
How are you not in Amazon’s auto-authorized returns? Or do you not have a return address in the USA?
Seller_olet7eVOHxQZd
How are you not in Amazon’s auto-authorized returns? Or do you not have a return address in the USA?
