Book returned to wrong address, a-z claim filed, money refunded and we did not get the book back.
Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.
Order ID: 112-7250849-3801858
2 replies
Seller_CW0P5hgbsiqWX
We have had that happen several times over the years. Savvy scamming buyers print the Amazon label, alter the address, and have it sent to a confederate. Most likely, they only use an envelope with nothing inside. They get the new product and a full refund.
We appeal the return with a Safe-T claim sending the tracking history to prove our case. We have been fully reimbursed each tine.
Opening a case with Seller Support is not the way to go.
Danny_Amazon
Hello @Seller_jBMfqt7iaNhLO- and thanks for posting about this return and claim scenario.
I also appreciate you including the Order ID so I could view the specifics. I wanted to let you know I have surfaced this internally to request some further review and assistance with the claim decision in light of the information provided. While it might take several business days, I'll be sure to update this thread with any updates I receive as they become available!
Thanks very much,
Danny
Book returned to wrong address, a-z claim filed, money refunded and we did not get the book back.
Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.
Order ID: 112-7250849-3801858
Book returned to wrong address, a-z claim filed, money refunded and we did not get the book back.
Item was returned by buyer using an amazon label. The item was returned not to our address but to an address 300+ miles away in a different state. Buyer filed an a-z claim, we defended it by giving the tracking - UPS 1ZF2C2469082743953 - showing it was delivered to the wrong address. During the investigation of the a-z claim the transaction was automatically refunded by amazon due to the tracking showing it was delivered and 2 days passing. The only problem it was delivered somewhere else (Our return address has not changed in 20 years). A-Z claim was automatically closed since money was refunded. Now we can't file a safe-t claim since there was an a-z claim associated. No replies to replies to a-z claim and no help to be found anywhere. Any help on this would be greatly appreciated.
Order ID: 112-7250849-3801858
2 replies
2 replies
Seller_CW0P5hgbsiqWX
We have had that happen several times over the years. Savvy scamming buyers print the Amazon label, alter the address, and have it sent to a confederate. Most likely, they only use an envelope with nothing inside. They get the new product and a full refund.
We appeal the return with a Safe-T claim sending the tracking history to prove our case. We have been fully reimbursed each tine.
Opening a case with Seller Support is not the way to go.
Danny_Amazon
Hello @Seller_jBMfqt7iaNhLO- and thanks for posting about this return and claim scenario.
I also appreciate you including the Order ID so I could view the specifics. I wanted to let you know I have surfaced this internally to request some further review and assistance with the claim decision in light of the information provided. While it might take several business days, I'll be sure to update this thread with any updates I receive as they become available!
Thanks very much,
Danny
Seller_CW0P5hgbsiqWX
We have had that happen several times over the years. Savvy scamming buyers print the Amazon label, alter the address, and have it sent to a confederate. Most likely, they only use an envelope with nothing inside. They get the new product and a full refund.
We appeal the return with a Safe-T claim sending the tracking history to prove our case. We have been fully reimbursed each tine.
Opening a case with Seller Support is not the way to go.
Seller_CW0P5hgbsiqWX
We have had that happen several times over the years. Savvy scamming buyers print the Amazon label, alter the address, and have it sent to a confederate. Most likely, they only use an envelope with nothing inside. They get the new product and a full refund.
We appeal the return with a Safe-T claim sending the tracking history to prove our case. We have been fully reimbursed each tine.
Opening a case with Seller Support is not the way to go.
Danny_Amazon
Hello @Seller_jBMfqt7iaNhLO- and thanks for posting about this return and claim scenario.
I also appreciate you including the Order ID so I could view the specifics. I wanted to let you know I have surfaced this internally to request some further review and assistance with the claim decision in light of the information provided. While it might take several business days, I'll be sure to update this thread with any updates I receive as they become available!
Thanks very much,
Danny
Danny_Amazon
Hello @Seller_jBMfqt7iaNhLO- and thanks for posting about this return and claim scenario.
I also appreciate you including the Order ID so I could view the specifics. I wanted to let you know I have surfaced this internally to request some further review and assistance with the claim decision in light of the information provided. While it might take several business days, I'll be sure to update this thread with any updates I receive as they become available!
Thanks very much,
Danny
