I woke up this morning to a 50% Buyer Dissatisfaction Rate. I understand this is calculated from surveys sent out to buyers asking, "Did this solve your problem?" after communicating with the seller. I had one buyer tell me he did not get his package. I told him to file a claim, which he did after we went back and forth a few times. Amazon funded it because I used Amazon's buy shipping and it was scanned by the carrier within the delivery window. The claim was not counted against my ODR. I had another buyer contact me because he bought the wrong book and wanted a return. Those are the only two buyers I had contact with over the past few weeks/months.

Does the BDR affect anything if it gets to a certain percentage? I honestly don't think I could have provided better customer service short of refunding both orders on the spot, which I was not about to do in either case.