CASE ID: 16527493861:

Amazon reimbursed me $27.25 per item for a lost shipment that contained 6 items. Prior to providing this reimbursement, they requested the purchase invoice, which I provided and which showed my cost for these items was $1390 each. So basically, Amazon lost my shipment which had a $8340 cost, and only reimbursed me $163.50 - more than $8000 short.

The items are a Lenovo Thinkpad high-end laptop:

Lenovo ThinkPad P1 Gen 5 Intel Core i7-12700H, 14C, 16.0" WQUXGA (3840 x 2400) IPS, Anti-Glare, 600 nits, 16 GB RAM DDR5, 1TB SSD, NVIDIA RTX A1000, Backlit KYB, Fingerprint Reader, Windows Pro

https://www.amazon.com/dp/B0B89TY2Y2

The price history for this ASIN shows the lowest price for this ASIN ever offered in new condition at $1899 with the buy box/featured offer ranging between $2249 and $1899, so it can be assumed that if the item would not have been lost they would have sold for between $2249 and $1899 (see price history attachment from Keepa).

I reopened the case arguing that I provided proof of my cost being $1390 and the item never selling for less than $1899 and requesting to be reimbursed at my $1390 cost level, forfeiting any inbound fees, etc, but all I get is this:

Hello from Amazon Selling Partner Support,

After reviewing the reimbursement amount for FNSKU: X0049D1OJ1, we’ve determined that we will not be able to make any additional adjustments.

The reimbursement amount is determined in accordance with the FBA lost and damaged inventory reimbursement policy and related FBA Service Terms of the Amazon Services Business Solutions Agreement.

For more information, go to “FBA lost and damaged inventory reimbursement policy” (sign-in required):

https://sellercentral.amazon.com/help/hub/reference/G200213130

However, the policy link indicates that FBA should reimburse:

**** Calculation of reimbursement value ****

Because item prices tend to fluctuate over time and may vary widely from seller to seller, we compare several price indicators to determine an estimated sale price for the item when calculating the reimbursement amount. The price indicators we compare are as follows:

- The median price at which other sellers have sold the same item on Amazon over the past 18 months

- The current list price for the same item from other sellers on Amazon

Which Amazon knows is a lot higher than $27.25.... Even the current **used** offer is $999.

I pointed all of this out, but they keep closing the case with the exact same reply I posted here.

Any suggestions on how to get them to follow their own policy would be greatly appreciated. Thanks so much.