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TRO has been settled and the proof sent to amazon, but the funds are still on hold
Hey guys,
As mentioned above, I received a TRO which was soon settled. Even after a few days of settlement, I noticed that none of my funds were getting released. I dropped a message to seller support mentioning the same and also sent them the settlement and dismissal of the case as sent by the plaintiff lawyers (even tho they assured this was done from their end too).
On checking the status of my case, I see that its on "transferred" status. Honestly, this is terrifying since all of my cases which were transferred on seller support have never received a response to this day. There are some thats been pending for months now. Please guide me on how to go about this.
8 replies
Seller_nETKfudJAlpsp
The case id is 15275526721. @Micah_Amazon@CR_Amazon@Steve_Amazon@Quincy_Amazon
Can you please assist me for resolving this?
Atlas_Amazon
Hello @Seller_nETKfudJAlpsp
Thank you for the information provided regarding the issue with your funds. I understand you were dealing with a TRO, but that this has since been resolved. When exactly did the other party communicate that this matter had been settled? Did you ensure that they communicated your information as well in this?
I did review the case and did confirm that our team has transferred the information, and it is currently being reviewed. We do ask that you allow for our team to properly review your details.
If you receive any updates or have any follow up information to share, we ask that you refer to this thread for support.
Best,
Atlas
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