FBA Shipment Closed but my carrier is ready to schedule delivery
My shipment moved into "closed" status since it has been open for more than 75 days (international shipment). I created this shipment in Amazon’s system on April 16, 2024.
Due to multiple shipping challenges the delivery timeline slide to the right. Now, we’re past the delivery window. When my carrier (DHL) attempted to use the original shipment PO # to schedule delivery, they discovered that the PO # I provided is no longer valid.
I understand that Amazon warehouses may continue to receive shipments that already have a confirmed dock appointment. I don't believe DHL attempted to make an appointment until now (after the shipping window expired).
Can you please provide any guidance or support on next steps? Should I recreate the shipment in the Amazon FBA system? Is there some other solution? As soon as I have guidance, I can take action that will help me avoid the daily storeage fees I am incurring from my carrier. Thank you.
3 replies
Jameson_Amazon
Hi @Seller_dgaar6KemNgTH,
Thank you for reaching out about this, I'm sorry to hear that this happened!
I'm just coming across this thread and wanted to check in with you, has there been any updates to this shipment since posting?
If they haven't done so already, I would recommend that your carrier tries to book an appointment. However, please note that shipments that are closed, canceled, deleted, or have already been shipped and received are considered no longer expected and may not be granted dock appointments.
To schedule a delivery appointment, please follow these steps:
- Ensure your carrier has an accurate BOL for your shipment. For more information, go to Seller requirements for LTL, FTL, and FCL deliveries.
- Provide the Carrier Central user manual to your carrier.
- Have your carrier create an account, if it doesn’t already have one, and sign in to Carrier Central to request an appointment.
You should hear back on this appointment request within 24 hours. At that time, you will know if the carrier can move forward with the delivery or not.
For more information on carrier requirements for delivering shipments, please read through this help page.
If you need further assistance with this shipment, I would encourage you to open a case with Seller Support so that team can take a further look into this situation. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.
In the meantime, please let me know if you have any additional questions!
Thanks again,
Jameson
