VTR Rating with LTL shipments HELP!
We have just received this message down below. We are seller fulfilled and ship out larger items and only use LTL shipments through our broker. However even though we select the freight carrier on the drop down and put that it is LTL with the PRO number we find that this is not always accurate with Amazon's tracking as sometimes we will ship LTL with DHE and it will show on the customers side as UPS. Also all of our freight shipments require the customer to book an appointment which can hurt our delivery window if the customer chooses not to accept the shipment right away. Any suggestions how we can approve our VTR? is there a manual way of marking shipments delivered if we have the POD(proof of delivery). Please help as we do not want our account at risk for a flaw in Amazon's tracking with LTL shipments.
Hello Seller, We noticed that your seller account has been flagged as having a Valid Tracking Rate (VTR) below the 95% requirement. Sellers must provide valid tracking numbers for at least 95% of their packages in all categories to avoid suspension of their selling privileges in that category." You are in time to get this fixed! We recommend that you look at your untracked shipments to understand and improve your score. If your Valid Tracking Rate is not improved, we may no longer allow you to sell merchant-fulfilled items under the categories with a VTR rate below 95%. All major delivery partners provide tracking numbers for free
1 reply
TaylorR_Amazon
Amazon validates tracking details (including carrier name and tracking ID) for all seller-fulfilled packages and shows warnings for invalid tracking details. However, this policy does not apply to items excluded from the VTR calculation.
You will have to provide the following information when confirming a shipment:
- The name of the carrier from the drop-down list on the Ship Confirmation page of Seller Central
- The specific delivery service used for each of the seller-fulfilled orders
- The tracking ID for seller-fulfilled orders that are shipped with a tracking method
How to maintain a healthy VTR
- Select carriers that are integrated with Amazon from the drop-down menu on the Order Details page, as these carriers provide real-time tracking status to Amazon.
- Verify that the carrier name, shipping service, and tracking ID combination are entered correctly and belong to the same carrier.
- In case of an error while entering tracking information, update the package tracking ID within 24 hours of ship-confirmation. Tracking information confirmed or updated after the package is delivered implies that the customer was not able to track the package and it will impact your VTR metric negatively.
- Consider purchasing shipping labels through Amazon’s Buy Shipping services.
There are several LTL carriers who would be exempt from VTR calculation.
No, there is not a way to manually update this.
