Subject: Need Urgent Help with Buy Box Eligibility – Possibly a Glitch
Hello @Danny_Amazon
@LeviDylan_Amazon @Manny_Amazon
I am a new seller on Amazon, and I have been facing an ongoing issue regarding Buy Box eligibility for all of my listings. Despite offering competitive pricing and having no account health issues, none of my products are eligible for the Buy Box.
I have reached out to Amazon Seller Support multiple times, but unfortunately, I have only received scripted responses that do not address my specific concerns. I suspect this may be a technical glitch because:
1. My account is new, but all my metrics are clean.
2. I have ensured my listings are accurate, properly categorized, and priced competitively.
3. I’ve even lowered my prices significantly to check if that helps, but nothing has worked.
This issue has completely stalled my ability to make sales, as Buy Box ineligibility heavily impacts visibility and conversion. I am requesting a manual review of my account and listings to determine if there’s a technical problem preventing Buy Box eligibility.
If anyone from the Amazon team can help or escalate this matter, I would greatly appreciate it. This situation is severely affecting my business, and I need a resolution as soon as possible.
Thank you for your assistance!
Best regards,
EmpireTechz.
1 reply
Michelle_Amazon
Hi @Seller_Y2aZUhtzDgCiR,
I understand that you are concerned about not having the Featured Offer on your listings. When a new product is launched, it takes time to become eligible for the Featured Offer, sometimes it can take up to 60 days of sales history. I have reviewed your listings and confirmed they have all been created within the last 30 days. You may find this post helpful as it provides information on this topic and how you can earn the Featured Merchant status on your listings.
Regards,
Michelle
Subject: Need Urgent Help with Buy Box Eligibility – Possibly a Glitch
Hello @Danny_Amazon
@LeviDylan_Amazon @Manny_Amazon
I am a new seller on Amazon, and I have been facing an ongoing issue regarding Buy Box eligibility for all of my listings. Despite offering competitive pricing and having no account health issues, none of my products are eligible for the Buy Box.
I have reached out to Amazon Seller Support multiple times, but unfortunately, I have only received scripted responses that do not address my specific concerns. I suspect this may be a technical glitch because:
1. My account is new, but all my metrics are clean.
2. I have ensured my listings are accurate, properly categorized, and priced competitively.
3. I’ve even lowered my prices significantly to check if that helps, but nothing has worked.
This issue has completely stalled my ability to make sales, as Buy Box ineligibility heavily impacts visibility and conversion. I am requesting a manual review of my account and listings to determine if there’s a technical problem preventing Buy Box eligibility.
If anyone from the Amazon team can help or escalate this matter, I would greatly appreciate it. This situation is severely affecting my business, and I need a resolution as soon as possible.
Thank you for your assistance!
Best regards,
EmpireTechz.
Subject: Need Urgent Help with Buy Box Eligibility – Possibly a Glitch
Hello @Danny_Amazon
@LeviDylan_Amazon @Manny_Amazon
I am a new seller on Amazon, and I have been facing an ongoing issue regarding Buy Box eligibility for all of my listings. Despite offering competitive pricing and having no account health issues, none of my products are eligible for the Buy Box.
I have reached out to Amazon Seller Support multiple times, but unfortunately, I have only received scripted responses that do not address my specific concerns. I suspect this may be a technical glitch because:
1. My account is new, but all my metrics are clean.
2. I have ensured my listings are accurate, properly categorized, and priced competitively.
3. I’ve even lowered my prices significantly to check if that helps, but nothing has worked.
This issue has completely stalled my ability to make sales, as Buy Box ineligibility heavily impacts visibility and conversion. I am requesting a manual review of my account and listings to determine if there’s a technical problem preventing Buy Box eligibility.
If anyone from the Amazon team can help or escalate this matter, I would greatly appreciate it. This situation is severely affecting my business, and I need a resolution as soon as possible.
Thank you for your assistance!
Best regards,
EmpireTechz.
1 reply
1 reply
Michelle_Amazon
Hi @Seller_Y2aZUhtzDgCiR,
I understand that you are concerned about not having the Featured Offer on your listings. When a new product is launched, it takes time to become eligible for the Featured Offer, sometimes it can take up to 60 days of sales history. I have reviewed your listings and confirmed they have all been created within the last 30 days. You may find this post helpful as it provides information on this topic and how you can earn the Featured Merchant status on your listings.
Regards,
Michelle
Michelle_Amazon
Hi @Seller_Y2aZUhtzDgCiR,
I understand that you are concerned about not having the Featured Offer on your listings. When a new product is launched, it takes time to become eligible for the Featured Offer, sometimes it can take up to 60 days of sales history. I have reviewed your listings and confirmed they have all been created within the last 30 days. You may find this post helpful as it provides information on this topic and how you can earn the Featured Merchant status on your listings.
Regards,
Michelle
Michelle_Amazon
Hi @Seller_Y2aZUhtzDgCiR,
I understand that you are concerned about not having the Featured Offer on your listings. When a new product is launched, it takes time to become eligible for the Featured Offer, sometimes it can take up to 60 days of sales history. I have reviewed your listings and confirmed they have all been created within the last 30 days. You may find this post helpful as it provides information on this topic and how you can earn the Featured Merchant status on your listings.
Regards,
Michelle
