account temporarily under review
Greetings, two sellers made a false report that two of my listings were inauthentic just to remove me from the listing and they could sell their product, now I have to make a video call to clarify that my products are authentic only because two sellers cannot compete fairly, Amazon should take action in such a situation, please if anyone has any suggestions please let me know I would greatly appreciate it.
9 replies
Seller_kIukTwdhvntAp
"two sellers made a false report that two of my listings were inauthentic just to remove me from the listing "
Do you know those two sellers personally? Did they email you and say they were going to do that? If so report the messages as a threat to Amazon.
On the other hand, are you 100% certain that the BRAND did not make the claim as is happening more and more frequently.
For the video call be sure you have your invoices available AND contact your sales rep at the brand to verify that your supplier is an AUTHORIZED wholesaler. In addition it can be very helpful if you get an LOA at that time in case you don;t already have one.
Atlas_Amazon
Hello @Seller_MFQ2juBVrLaeO
Thank you for the information provided regarding the recent review your account has been under. I know it can be concerning given the messaging you had with the other seller that you mentioned, and so I do want to provide guidance.
If you are certain and have evidence that can show that another seller was sending that type of messaging to you, I would encourage you to provide it to our team so that they may properly investigate the concern. Our team will review the information and take the appropriate action on the situation. Depending on the information you have, you may still be required to complete the verification of your products.
To clarify, it is recommended to have an authorization agreement directly with the brand when selling products on the platform. The agreement should be addressed to you and authorize the sale of the product on this specific platform. Our team will take action to review and verify the information to ensure that your products are being sold within policy.
Without verifiable documentation, I will not be able to guarantee a resolution for this situation. However, I do want to offer support, so I encourage you to continue to provide any information or details you have so that I may review and provide guidance.
Best,
Atlas
