Missing Items from Inbound
Hello Seller Forums,
I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.
Could someone from the support team please take a look at this? Thank you so much for your help!
Missing Items from Inbound
Hello Seller Forums,
I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.
Could someone from the support team please take a look at this? Thank you so much for your help!
5 replies
Jameson_Amazon
Hi @Seller_CHRhJaUSke695,
Thank you for reaching out on the Seller Forums. I'm sorry to hear that this happened!
I just took a further look into your case 16644568751 and see that the team recently responded letting you know that you will be receiving a reimbursement for this shipment - so happy to see this!
If you run into any issues with this reimbursement, please let me know. In the meantime, please let me know if you have any additional questions!
I hope you have a great weekend,
Jameson
Missing Items from Inbound
Hello Seller Forums,
I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.
Could someone from the support team please take a look at this? Thank you so much for your help!
Missing Items from Inbound
Hello Seller Forums,
I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.
Could someone from the support team please take a look at this? Thank you so much for your help!
Missing Items from Inbound
Hello Seller Forums,
I had a shipment that was received by Amazon on September 30th 2024 with a weight of 21lbs and dimensions of 18x16x21 inches. Amazon never checked in any of my units and marked them all as missing. I had to wait until November 11th to file for an investigation and this was a big hit to my income as this shipment included a lot of inventory. I really need my items to be found or be provided a refund for all the lost inventory. I have provided Amazon with all the information they requested for the investigation, but have received no updates on the case. The case ID is: 16644568751.
Could someone from the support team please take a look at this? Thank you so much for your help!
5 replies
5 replies
Jameson_Amazon
Hi @Seller_CHRhJaUSke695,
Thank you for reaching out on the Seller Forums. I'm sorry to hear that this happened!
I just took a further look into your case 16644568751 and see that the team recently responded letting you know that you will be receiving a reimbursement for this shipment - so happy to see this!
If you run into any issues with this reimbursement, please let me know. In the meantime, please let me know if you have any additional questions!
I hope you have a great weekend,
Jameson
Jameson_Amazon
Hi @Seller_CHRhJaUSke695,
Thank you for reaching out on the Seller Forums. I'm sorry to hear that this happened!
I just took a further look into your case 16644568751 and see that the team recently responded letting you know that you will be receiving a reimbursement for this shipment - so happy to see this!
If you run into any issues with this reimbursement, please let me know. In the meantime, please let me know if you have any additional questions!
I hope you have a great weekend,
Jameson
Jameson_Amazon
Hi @Seller_CHRhJaUSke695,
Thank you for reaching out on the Seller Forums. I'm sorry to hear that this happened!
I just took a further look into your case 16644568751 and see that the team recently responded letting you know that you will be receiving a reimbursement for this shipment - so happy to see this!
If you run into any issues with this reimbursement, please let me know. In the meantime, please let me know if you have any additional questions!
I hope you have a great weekend,
Jameson
