Feedback left by scammer
Hello,
We recently received negative feedback from a customer who purchased a unit from us and then returned an old, damaged device, seeking a refund. We denied the refund request as the returned item did not match the original purchase. Subsequently, the customer left us a negative feedback.
It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform.
Could you please assist us with this situation? Your help would be greatly appreciated.
Thank you.
@Nano_Amazon
11 replies
Seller_zGoDlPZLneGhF
This is becoming more and more common, it happened to us and we were able to get the feedback removed. Well done on bringing this to the forums and not giving into the bad actor's schemes.
When you fight back against these bad actors you put a stop to their schemes and make the platform a better place, great work, I'm sure you'll get it removed!
Seller_keSnEDesLFVwv
Often the scammers are trying to steal your item so that they can sell it. Try to find out if the scammer sells online.
Then you can ask Amazon to remove 'feedback left by a competitor.'
Seller_LTNvvFJ2jqJOv
@SEAmod @Jim_Amazon is there anything that can be done when a buyer leaves a vindictive feedback when they were caught trying to scam a seller?
Seller_CW0P5hgbsiqWX
"It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform."
Don't think you are alone in this situation; it happens to 500,000 other sellers or more almost weekly. Amazon has trained its buyers to do just what you are experiencing.
Make sure you respond to the feedback setting thigs straight. This is how we respond.
"Buyer returned a different product than sent. Amazon would not refund. This is his only recourse left. Do you think the buyer learned a lesson?"
Seller_XctrnMCRNHJ2p
I like that!
These customers have no shame what so ever.
SEAmod
Hello @Seller_XctrnMCRNHJ2p What is the Order number associated with the feedback?
Feedback left by scammer
Hello,
We recently received negative feedback from a customer who purchased a unit from us and then returned an old, damaged device, seeking a refund. We denied the refund request as the returned item did not match the original purchase. Subsequently, the customer left us a negative feedback.
It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform.
Could you please assist us with this situation? Your help would be greatly appreciated.
Thank you.
@Nano_Amazon
Feedback left by scammer
Hello,
We recently received negative feedback from a customer who purchased a unit from us and then returned an old, damaged device, seeking a refund. We denied the refund request as the returned item did not match the original purchase. Subsequently, the customer left us a negative feedback.
It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform.
Could you please assist us with this situation? Your help would be greatly appreciated.
Thank you.
@Nano_Amazon
11 replies
11 replies
Seller_zGoDlPZLneGhF
This is becoming more and more common, it happened to us and we were able to get the feedback removed. Well done on bringing this to the forums and not giving into the bad actor's schemes.
When you fight back against these bad actors you put a stop to their schemes and make the platform a better place, great work, I'm sure you'll get it removed!
Seller_keSnEDesLFVwv
Often the scammers are trying to steal your item so that they can sell it. Try to find out if the scammer sells online.
Then you can ask Amazon to remove 'feedback left by a competitor.'
Seller_LTNvvFJ2jqJOv
@SEAmod @Jim_Amazon is there anything that can be done when a buyer leaves a vindictive feedback when they were caught trying to scam a seller?
Seller_CW0P5hgbsiqWX
"It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform."
Don't think you are alone in this situation; it happens to 500,000 other sellers or more almost weekly. Amazon has trained its buyers to do just what you are experiencing.
Make sure you respond to the feedback setting thigs straight. This is how we respond.
"Buyer returned a different product than sent. Amazon would not refund. This is his only recourse left. Do you think the buyer learned a lesson?"
Seller_XctrnMCRNHJ2p
I like that!
These customers have no shame what so ever.
SEAmod
Hello @Seller_XctrnMCRNHJ2p What is the Order number associated with the feedback?
Seller_zGoDlPZLneGhF
This is becoming more and more common, it happened to us and we were able to get the feedback removed. Well done on bringing this to the forums and not giving into the bad actor's schemes.
When you fight back against these bad actors you put a stop to their schemes and make the platform a better place, great work, I'm sure you'll get it removed!
Seller_zGoDlPZLneGhF
This is becoming more and more common, it happened to us and we were able to get the feedback removed. Well done on bringing this to the forums and not giving into the bad actor's schemes.
When you fight back against these bad actors you put a stop to their schemes and make the platform a better place, great work, I'm sure you'll get it removed!
Seller_keSnEDesLFVwv
Often the scammers are trying to steal your item so that they can sell it. Try to find out if the scammer sells online.
Then you can ask Amazon to remove 'feedback left by a competitor.'
Seller_keSnEDesLFVwv
Often the scammers are trying to steal your item so that they can sell it. Try to find out if the scammer sells online.
Then you can ask Amazon to remove 'feedback left by a competitor.'
Seller_LTNvvFJ2jqJOv
@SEAmod @Jim_Amazon is there anything that can be done when a buyer leaves a vindictive feedback when they were caught trying to scam a seller?
Seller_LTNvvFJ2jqJOv
@SEAmod @Jim_Amazon is there anything that can be done when a buyer leaves a vindictive feedback when they were caught trying to scam a seller?
Seller_CW0P5hgbsiqWX
"It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform."
Don't think you are alone in this situation; it happens to 500,000 other sellers or more almost weekly. Amazon has trained its buyers to do just what you are experiencing.
Make sure you respond to the feedback setting thigs straight. This is how we respond.
"Buyer returned a different product than sent. Amazon would not refund. This is his only recourse left. Do you think the buyer learned a lesson?"
Seller_CW0P5hgbsiqWX
"It appears that this individual is attempting to exploit the system, as they seem to be well-versed in manipulating the Amazon platform."
Don't think you are alone in this situation; it happens to 500,000 other sellers or more almost weekly. Amazon has trained its buyers to do just what you are experiencing.
Make sure you respond to the feedback setting thigs straight. This is how we respond.
"Buyer returned a different product than sent. Amazon would not refund. This is his only recourse left. Do you think the buyer learned a lesson?"
Seller_XctrnMCRNHJ2p
I like that!
These customers have no shame what so ever.
Seller_XctrnMCRNHJ2p
I like that!
These customers have no shame what so ever.
SEAmod
Hello @Seller_XctrnMCRNHJ2p What is the Order number associated with the feedback?
SEAmod
Hello @Seller_XctrnMCRNHJ2p What is the Order number associated with the feedback?
