Disrepancy Occured. Amazon Lost My Inventory at FBA4
Hello,
The shipping company sent to Amazon FBA4 80 shipping boxes containing 800 items.
Amazon received my shipment fully on March 3rd 2024.
A part of my inventory (370 items out of 800) was lost in FBA warehouse. Amazon sent me a warning about a disrepancy (on April 25th, 2024).
So, I used the Reconcile the Shipment and created 2 cases regarding this problem (on April 30 and May 1, case Id=15200915021 and case Id=15206823451), but I still haven't received any answer. I attached all the documents of proof.
I need help to reimburse my lost inventory. Why Amazon support doesn't react and reply to my cases?
7 replies
Jameson_Amazon
Hi @Seller_VMz8AEPFoWCHQ,
Thank you so much for reaching out on the Seller Forums and for providing this information!
I just took a further look into your two cases and do see that the team is actively reviewing this shipment. Now, I do need that team to finish their review because I can potentially escalate this further, if needed depending on those results.
If this discrepancy is not resolved once you hear back from the team and the cases are closed, please reach back out to me in this thread!
In the meantime, please let me know if you have any additional questions.
Talk soon,
Jameson
Seller_VMz8AEPFoWCHQ
So, people, more than a week passed and what we have? Nothing. Amazon Seller Support Team just answered to me twice the same reply:
Hello from Amazon Selling Partner Support,
Thank you for your patience while we review your shipment [SHIPMENT ID]. I know that this is important to your business.
When we receive shipments with quantity discrepancies, we automatically initiate a review on your behalf for the items. As part of this review, we perform a second, physical count to reconfirm the quantity of the items received. Items are marked "Investigation Completed–shipment contents counted and confirmed" when we have completed the review.
We have completed an additional check in response to your request. We have no record of receiving the following expected items:
ASIN/370
For more information, go to "Reconcile your shipment":
Thank you for selling with Amazon.
Thus, they are saying: Well, we don't have any records about your 370 items.
That's absolutely crazy, how can it be so? My delivery company sent all the proofs to me, including BOL with Amazon stamp, wich confirms that Amazon received all the items.
So, where did almost a half lost? Amazon support, please, answer to me and reimburse lost inventory!
Seller_VMz8AEPFoWCHQ
Hello to everyone,
One more and the last update on my issue.
Amazon Seller Support has finally replied to me that they checked my inventory and have no records about 370 missing items. So they will not reimburse anything and they closed my case without any decision.
Bravo, Amazon! I have no words about this situation. Does anyone have any similar experience? Please, post here about it. It's really interesting to know how Amazon "helps" its clients and sellers.
Maybe someone can help me with this situation?
Seller_VMz8AEPFoWCHQ
Hello to everyone,
One more update.
After the escalation of my case and couple of calls to Amazon Support Team I received a reply to my case. You can see it down here.
So, I have no words about how Amazon treats its sellers. They totally do not intend to investigate their errors AT ALL.
Any thoughts?
