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I don't even know what mistake I made
My store is a newly registered store and my goods just arrived on Amazon and my account was deactivated without any warning.
The reason given by Amazon was:
-- To act unfairly or misuse Amazon features or services
-- To attempt to influence customer ratings, feedback, and reviews
-- To attempt to or to circumvent the Amazon sales process
Regarding the second point, our store had not made any sales before the account was suspended, so we do not understand how we might have influenced customer ratings, feedback, or reviews. For the other two points, we have not received any specific violation notices about our account status.
And as a new seller, I don't even know what specific mistake I made thus violating the Section 3 of the Amazon Business Solutions Agreement
Who knows how I can save my store?
1 reply
Atlas_Amazon
Hello @Seller_tSLSDXoieizPS
Thank you for the information provided regarding the impact to your account and the messaging received. I understand that our team has concerns over actions that may have been taken on the platform.
Depending on the specific issue that is the concern, our team may not send a notice and take direct action against the account. It will require reviewing all aspects of the account and activity that has been taken. Are you the only one operating the account or do you have other employees that have access?
You mention not having any sales, how do you go about listing your products as of now? Are you the ASIN creator or will you be listing on another offer? You will want to investigate every aspect of your business set up to identify where the issue is occurring.
These situations will require a thorough explanation. Would you be able to share the specific notification received in its entirety? We will require this to further understand what options are available for you.
Any other details or information should be provided to this thread for support on this concern.
Best,
Atlas
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