Urgent: Account Deactivation and Payment Method Issue
Hi
I recently replaced my payment method by adding a valid credit card to my account. Despite this, I’m still receiving the following message:
"Unable to charge. We are not able to charge your account. Assign a valid charge method to restore full access to your seller account. For more information..."
Additionally, my account has been deactivated, and I am unable to access its features. Could you please assist me in resolving this issue and reactivating my account? Let me know if any additional information is needed.
Thank you,
1 reply
Connor_Amazon
Hi @Seller_JbW5MEKo3b0Zl
Connor from Amazon here, thanks for reaching out.
I do see that your payment method has been added and verified. However you still have to complete the tax portion and verify your personal information by click on the "Reactivate Account" hyperlink in your global dashboard.
Once both sections are completed our support team will review your account and provide you with next steps and/or request any additional information they might need.
Best,
Connor
