Account Risk of Deactivation due to Multiple accounts
This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.
Account Risk of Deactivation due to Multiple accounts
This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.
3 replies
Seller_J46Ruz3VzvWCV
No one can ever know what Amazon will do.
Write an appeal and post it for advice. Tag me if you want it reviewed and critique. (If you don't tag me I'll never see your response)
This thread might help you - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Atlas_Amazon
Hello @Seller_UJmgY6muShUdF
Thank you for the information provided regarding what has occurred with your account. I understand you have had your account impacted due to an association to another store. I would like to provide some assistance as I know this can be very frustrating.
If you have identified the association as having been due to a third party service, we would recommend compiling a submission that explains what occurred. This should include details regarding the access or information that was shared, in addition to, details regarding your agreement with the third party and any payments made towards them.
Once this has been provided, our team will review and determine if the details align with their investigation. If everything is verifiable, they should be able to remove the restrictions. If they identify any discrepancies or information is not sufficient, the only option will be for the other account to resolve their issues for you to resolve yours.
We do encourage you to continue to share any information or updates that you receive regarding this situation so we may continue to provide support.
Best,
Atlas
Account Risk of Deactivation due to Multiple accounts
This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.
Account Risk of Deactivation due to Multiple accounts
This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.
Account Risk of Deactivation due to Multiple accounts
This morning when logging in we got this notice. We are open for almost 10 years. We spoke to account health specialist and they said we are connected to xxxx account. We dont know who he is nor have we ever done business with the is company. We did discover that we used a 3rd party services and the same shipping company. Does anyone know if amazon will accept that this was the connection and that this is a account connection error and reinstate us. Please advise.
3 replies
3 replies
Seller_J46Ruz3VzvWCV
No one can ever know what Amazon will do.
Write an appeal and post it for advice. Tag me if you want it reviewed and critique. (If you don't tag me I'll never see your response)
This thread might help you - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Atlas_Amazon
Hello @Seller_UJmgY6muShUdF
Thank you for the information provided regarding what has occurred with your account. I understand you have had your account impacted due to an association to another store. I would like to provide some assistance as I know this can be very frustrating.
If you have identified the association as having been due to a third party service, we would recommend compiling a submission that explains what occurred. This should include details regarding the access or information that was shared, in addition to, details regarding your agreement with the third party and any payments made towards them.
Once this has been provided, our team will review and determine if the details align with their investigation. If everything is verifiable, they should be able to remove the restrictions. If they identify any discrepancies or information is not sufficient, the only option will be for the other account to resolve their issues for you to resolve yours.
We do encourage you to continue to share any information or updates that you receive regarding this situation so we may continue to provide support.
Best,
Atlas
Seller_J46Ruz3VzvWCV
No one can ever know what Amazon will do.
Write an appeal and post it for advice. Tag me if you want it reviewed and critique. (If you don't tag me I'll never see your response)
This thread might help you - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Seller_J46Ruz3VzvWCV
No one can ever know what Amazon will do.
Write an appeal and post it for advice. Tag me if you want it reviewed and critique. (If you don't tag me I'll never see your response)
This thread might help you - [Informative] Help for Suspended for Section 3 - We found that your account is related to an account that may not be used to sell on our site
Atlas_Amazon
Hello @Seller_UJmgY6muShUdF
Thank you for the information provided regarding what has occurred with your account. I understand you have had your account impacted due to an association to another store. I would like to provide some assistance as I know this can be very frustrating.
If you have identified the association as having been due to a third party service, we would recommend compiling a submission that explains what occurred. This should include details regarding the access or information that was shared, in addition to, details regarding your agreement with the third party and any payments made towards them.
Once this has been provided, our team will review and determine if the details align with their investigation. If everything is verifiable, they should be able to remove the restrictions. If they identify any discrepancies or information is not sufficient, the only option will be for the other account to resolve their issues for you to resolve yours.
We do encourage you to continue to share any information or updates that you receive regarding this situation so we may continue to provide support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_UJmgY6muShUdF
Thank you for the information provided regarding what has occurred with your account. I understand you have had your account impacted due to an association to another store. I would like to provide some assistance as I know this can be very frustrating.
If you have identified the association as having been due to a third party service, we would recommend compiling a submission that explains what occurred. This should include details regarding the access or information that was shared, in addition to, details regarding your agreement with the third party and any payments made towards them.
Once this has been provided, our team will review and determine if the details align with their investigation. If everything is verifiable, they should be able to remove the restrictions. If they identify any discrepancies or information is not sufficient, the only option will be for the other account to resolve their issues for you to resolve yours.
We do encourage you to continue to share any information or updates that you receive regarding this situation so we may continue to provide support.
Best,
Atlas
