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buy box lost
Hello Amazon,
All the listing buy box are lost, but my account status is normal. This is seriously affecting my sales program and causing me a lot of loss. CASE 14920458091
Can you please help me to request a manual review of the buy box eligibility? I will appreciate it very much!
@Glenn_Amazon
10 replies
Seller_C2NiEkAU4xTGT
Wish I could help. We are going through the same thing.
Cade_Amazon
Hello @Seller_CFoVNF4HG9fUp,
Thank you for utilizing the seller forums. I hope all is well.
As you have mentioned, I understand that your listings do not have the buy box at this time.
Due to the complexity of this issue, I am transferring your information to a community manager who specializes in this topic. This way, you will be provided the best support available.
If you have any additional questions or concerns, please reach out to us here in this thread.
Best wishes,
Cade
Danny_Amazon
Hello @Seller_CFoVNF4HG9fUp- and thanks for posting this here in the seller forums.
Danny here, I was able to take a look through that case ID and do see our team advised an account performance issue was impacting the eligibility for the item in question becoming the featured offer.
Looking to address those callouts from the case, in addition to following these best practices is the best next step you can take to be eligible for your offer to again be featured. It's important to note that eligibility can't guarantee placement as the featured offer, but it is an important piece!
Thanks,
Danny
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