Cannot update attributes
I would like to update title, color, style and other common attributes for listings that I have created, I own, and am brand registered for.
Updates to not process despite delete and relist, and attempting to contact seller support. I get this reply from amazon " After a review, we’ve determined that the attribute you would like to update for this ASIN has already been claimed by another representative of the brand."
Please help me understand this. I have even logged into the main account to make updates directly instead of using my secondary user login but this only worked for some items. I have outstanding changes that have not gone through and amazon will keep sending me the same reply.
19 replies
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
do you get the same error message, even if you try to change the attributes individually? Let's say changing only the color, instead of updating title and style as well? Just to see if it is one of the attributes that is causing an issue or all of them.
Best,
Jona
Jona_Amazon
Hi @Seller_HHl1UzxcvyTBs,
I haven't forgotten about you, but I don't have precise information yet.
I have forwarded your issue to the relevant Team and they are looking into it.
Will keep you updated!
Best,
Jona
