I've been trying to create an AWD order for my trash bag product, however I am unable to due to this issue. My non-expirable product is stuck as expirable. I never filled this out as an expirable product, and I am unable to even see this attribute in the detail page.

I've tried uploading a flat file to correct this, but it doesn't seem to be working. I've reached out to support multiple times for this, but get the typical copied/pasted response. The latest ticket has been idle over a day.

I'm really hoping to get this solved, as I can't create an inward order or even send the shipping marks to my supplier. They are really trying to get these goods out of their warehouse.

Is there another way to correct this? I feel like the flat file was my last resort :(