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Customer wants us to provide prepaid label for return
We have a customer that purchased several items from us and has initiated a return, but due to the reason the customer chose Amazon generated a non prepaid label.
The customer has contacted customer support, who then messaged us to “help the customer with the high cost of shipping by providing them a prepaid label.”
As I understand it, if it is a buyer fault reason for return they are responsible for return shipping? Am I misunderstanding or are we obligated by Amazon to provide pre paid labels in this instance?
Thank you in advance. I am trying to consider this from a consumer as well as a seller.
Seller_dn7C3zOSYPPIw
Customer support is just repeating what the customer asked for. You’re not bound to supply a prepaid label based on the selected return reason.
7 replies
Seller_tzfX0jBLBCmu2
You can provide a prepaid return label. You will need to make a decision on this. Let the customer know that the cost of the label will be taken out of their refund or absorb the cost of the label.
Seller_dn7C3zOSYPPIw
Customer support is just repeating what the customer asked for. You’re not bound to supply a prepaid label based on the selected return reason.
Seller_T5Mv3ZCUSh7Zl
You know that you can deduct the return label cost from the refund. Or you can keep clicking the no reply button until A-Z/Charge Dispute.
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