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Read onlyCustomer orders a small hoppy taw that cost 9.59, weighs 4 oz and is only 3 inches in diameter. Customer return the wrong item which is a huge jogging trampoline that weighs over 10 lbs in a box 47 x 20 x 12 inches with a return cost of over $50 shipping. WHY SHOULD I HAVE TO PAY THE SHIPPING CHARGE for the customer returning the WRONG item that weighs over 10lbs with the original item was only 3oz?
111-7504691-1644209
You don't if the item is materially different-did you file a safe-t claim?
Hello @Seller_Xu6SCMFzvUorn
Christine here from Amazon Forums.
Thank you @Seller_OvL8C4BJWiuS9 for your response.
Indeed, you can file for a SAFE-T claim, I would like to share with you the help page that includes all the information you need for these scenarios.
Hope you all have a great day !
Christine.